I’m not a huge fan of modern music to be 100% honest. I’m still stuck in the 80’s and 90’s when it comes to my favorite songs. So you’d probably be surprised that I’m commenting on the “The Grammys – the biggest show in music!” Well, let’s just say that I have a daughter who’s […]
Do the Grammys Epitomize True Customer Experience? Read More »
This post was initially published on CX Expert. It has been updated and revised based on current technology and changing business requirements. Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for
Building a NOC or Outsourcing Read More »
This post was originally published on CX Expert. It has been updated to reflect current market trends and new research. What do you understand by customer experience? My understanding of customer experience is the customer’s cumulative attitude and feelings towards the interactions and quality of services provided by the supplier or the supplier’s employees. Customer
STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS Read More »
This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network operations center (NOC) is the central point of monitoring for your network. It helps to ensure uptime in your business. NOCs are not limited to networks. They can provide visibility into systems management, virtualized infrastructure,
How to Build a NOC Read More »
There are many ways that job satisfaction affects the productivity of a company. Companies and organizations with more job satisfaction among their ranks will tend to have a higher production rate compared to companies with lesser rates of job satisfaction. An organization can ensure job satisfaction in various ways depending on the set regulation and
THE CRUCIAL ROLE OF JOB SATISFACTION Read More »
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised a follow-up if something related happens again. It didn’t take much longer to happen. Another hard drive of mine failed last month, and I had to submit an RMA request
Customer Care Cheat Sheet Read More »
As we have already seen in our previous articles, human behavior affects organizational growth. In this article, we are going to talk about what I’ve learned about how emotions affect human behavior. There are different types of emotions that can influence the way we live and talk to others. Sometimes, it may seem like these
The Different Types of Emotions and how They Impact Human Behavior Read More »
Getting a customer is only part 1. It’s as important to provide regular service to keep them happy and satisfied.
A Blueprint for Getting and Keeping Customers Read More »
Locus control is a crucial variable when explaining human behavior in an organization. The measurement of the concept, the nature and the general evidence for the validity of the concept are discussed in this article. People have presented several hypotheses that involved the locus of control in the context of an organization. Evidence from applied
The Relationship Between Locus of Control and Work Behavior Read More »
Management is considered to be a universal phenomenon. It is a widely used and popular term. Management is the act of getting people together to work and accomplish desired objects and goals using the available resources effectively and efficiently in an organization. It comprises of organizing, planning, staffing, directing, leading and controlling organizational effort for
Management & the Achievement of Objectives Read More »
