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Have a question about something I’ve written? A topic you’d like me to cover? Or just want to connect with someone who’s been in the CX trenches for nearly two decades? I read every message and reply to most.
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If there’s something you want me to write about, tell me. The best posts come from real questions people are trying to answer in their work.
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If something I wrote was wrong, outdated, or missed the point — I genuinely want to know. Good feedback makes the next post better.
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If you’re a CX or support leader navigating something tricky, sometimes it helps to compare notes with someone outside your org who’s been there.
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