So here we are again; in the middle of a new month, ready to evaluate the best customer service blog posts available on the internet. In the quarantine edition of this article, I will entertain you with successful customer experiences stories and the strategies appointed by major companies to modernize and overhaul their online customer […]
Top 5 CX Blog Posts from July 2020 Read More »
Let’s continue where we left off from the last time; appraising the best customer service posts available on the web. In this series, I will share with you my Top 5 CX Blog Posts which include all the best customer service, customer success, and customer experiences stories I can find. I will not be following
Top 5 CX Blog Posts in June 2020 Read More »
Understanding the right KPIs within a call center is critical to success. One of the most well known technical call center KPIs is First Call Resolution (FCR).
How do you measure First Call Resolution? Read More »
Who Moved My Cheese? A Review and Analysis of an Amazing Little Book – Change is inevitable. Anticipate it, adapt to it, learn to embrace and enjoy it.
Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book Read More »
When considering CRM solutions there are two major players that need to be talked about. This post on SalesForce vs. HubSpot attempts to do this to help.
SalesForce vs. HubSpot: A Side-by-Side Comparison Read More »
In an earlier post, I talked a bit about the creation and set up of a CRM for a friend working within the medical sector. That post and task got me thinking a lot about why I selected the CRM that I did. I realized that I spent a lot of time searching for the
The 5 Best CRM Systems in 2020 Read More »
Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we are seeing it more and more in the world of business. Shown as a negative in the Terminator franchise, it does also have some very positive connotations. As we keep adding more and more features to AI technology, its
The 7 Benefits of AI in Customer Service Read More »
Firstly I hope that everyone is staying safe and sane during this very weird and bizarre time in the world! What is currently going on is something no-one expected & how people have generally responded is nothing short of miraculous. There are of course exceptions out there – I’m looking at you toilet paper hoarders
Can a Call Center Help in a Pandemic? Read More »
With businesses around the world adjusting their teams and ways of servicing customers, new technologies and tools need to be embraced. Social distancing and isolation are phrases we’d not really heard in our regular parlance. Now they are the only things we hear on a daily basis which can be quite difficult to rationalize. However,
How Chatbots Improve Customer Experience Read More »
