When considering CRM solutions there are two major players that need to be talked about. This post on SalesForce vs. HubSpot attempts to do this to help.
SalesForce vs. HubSpot: A Side-by-Side Comparison Read More »
In an earlier post, I talked a bit about the creation and set up of a CRM for a friend working within the medical sector. That post and task got me thinking a lot about why I selected the CRM that I did. I realized that I spent a lot of time searching for the
The 5 Best CRM Systems in 2020 Read More »
Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we are seeing it more and more in the world of business. Shown as a negative in the Terminator franchise, it does also have some very positive connotations. As we keep adding more and more features to AI technology, its
The 7 Benefits of AI in Customer Service Read More »
Firstly I hope that everyone is staying safe and sane during this very weird and bizarre time in the world! What is currently going on is something no-one expected & how people have generally responded is nothing short of miraculous. There are of course exceptions out there – I’m looking at you toilet paper hoarders
Can a Call Center Help in a Pandemic? Read More »
With businesses around the world adjusting their teams and ways of servicing customers, new technologies and tools need to be embraced. Social distancing and isolation are phrases we’d not really heard in our regular parlance. Now they are the only things we hear on a daily basis which can be quite difficult to rationalize. However,
How Chatbots Improve Customer Experience Read More »
A brand is the front line of any business and what customers retain in their heads in the long run. Therefore, strengthening it is crucial for the success of your business. Impacts to a brand have far-reaching implications and can significantly impact a business’s growth. Companies that have brand issues, often utilize re-branding strategies to
6 Ways to Strengthen Your Brand Through Customer Service Read More »
Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what you are offering. I’m sorry to surprise you, but in this, you are not that unique. However, the way you service your customers can change how they perceive you. This is where customer experience matters.
8 Trends that will Drive the Future of Digital Customer Experience in 2020 Read More »
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect current market trends and information. Perhaps, there is no other obstacle that causes more concern to managed services providers than how they are going to manage, monitor and provide services to their clients. For companies
Understanding How Your Help Desk and NOC Services Connect Read More »
I’m not a huge fan of modern music to be 100% honest. I’m still stuck in the 80’s and 90’s when it comes to my favorite songs. So you’d probably be surprised that I’m commenting on the “The Grammys – the biggest show in music!” Well, let’s just say that I have a daughter who’s
Do the Grammys Epitomize True Customer Experience? Read More »
