CRM

A focused team reviews a detailed RFP scorecard to objectively select the best customer support tool

How to Write an RFP for a Support Tool (That Actually Gets You the Right Answer)

I’ve been on both sides of a software RFP more times than I’d like to count. I’ve written them as a buyer — for ticketing systems, CRM platforms, workforce management tools, knowledge base software. I’ve sat through the demos, scored the responses, run the procurement process, and lived with the consequences. What I’ve learned is […]

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Why Your Company Needs a CRM System: Benefits for Customer Success

Tools

Considering the importance of customer satisfaction in today’s competitive market, it makes sense for any company – no matter its size or industry – to invest in CRM. It is an essential tool that can help a company improve the customer experience by providing better service and reporting tools.

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SalesForce vs. HubSpot: A Side-by-Side Comparison

Tools

When considering CRM solutions there are two major players that need to be talked about. This post on SalesForce vs. HubSpot attempts to do this to help.

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Can a Call Center Help in a Pandemic?

Tools

Firstly I hope that everyone is staying safe and sane during this very weird and bizarre time in the world! What is currently going on is something no-one expected & how people have generally responded is nothing short of miraculous. There are of course exceptions out there – I’m looking at you toilet paper hoarders

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How Help Desk Software Increases Your Customer Support ROI

Leadership

If you want to invest in customer support software such as Freshdesk, you may be wondering if the cost of the software will pay off. It can be tricky to calculate the return on investment (ROI) of your new tools. One of the things you need to consider is if it will bring in revenue.

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The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

Customer Experience

For the success of a business, managing the customer relationship is essential. For any company, the client is seen as a potential resource. Therefore, it is essential to stand out from the competition while responding to your client in a timely and effective manner. As a company, we must not forget that the criteria for

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Why Does the Right CRM Make a Difference

Customer Experience

If you run a business that relies on customer experience to grow, then chances are that you have probably heard about CRMs multiple times in your life. If you haven’t and this is the first time you have heard of it, then you’re in luck! In this post, I’m going to talk all about what

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How to Write an RFP for a Support Tool (That Actually Gets You the Right Answer)

Why Your Company Needs a CRM System: Benefits for Customer Success

SalesForce vs. HubSpot: A Side-by-Side Comparison

Can a Call Center Help in a Pandemic?

How Help Desk Software Increases Your Customer Support ROI

﻿The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

Why Does the Right CRM Make a Difference

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful