ITIL - CX Master

Unlocking the Power of ITIL: A Comprehensive Guide to IT Service Management

Leave a Comment / ITIL, ITIL 4 Foundation / Hutch Morzaria

In today’s fast-paced business environment, the seamless integration of technology and operations is critical to organizational success. This is where ITIL® (Information Technology Infrastructure Library) comes into play. Although it might initially appear to be an IT-focused certification, ITIL is, in essence, a business certification designed to enhance efficiency, customer satisfaction, and service delivery. This […]

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Level Up Your Career: Why Continuous Learning Is Your Secret Weapon for the New Year

2 Comments / Education, Education and Training, Goal Setting, ITIL, Job Search, Motivation, People Management, SMART Goals / Hutch Morzaria

As we kick off the New Year (can you believe its 2025?!), many of us are setting our sights on new goals and aspirations. While the usual resolutions like hitting the gym and eating healthier are essential, I want to champion a resolution that can truly transform your career: continuous learning. This year, I decided

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ITIL 4 Foundation an Introduction to a New Way of Thinking

2 Comments / ITIL, ITIL 4 Foundation / Hutch Morzaria

ITIL has always emphasized the importance of the customer, but they now give the customer even more weight. I’ve long believed that customers and customer experience are a key differentiator for businesses, so it’s really nice to see that this is being reflected and acted upon in a more concrete manner.

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Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book

1 Comment / ITIL, Leadership, Management, People Management / Hutch Morzaria

Who Moved My Cheese? A Review and Analysis of an Amazing Little Book – Change is inevitable. Anticipate it, adapt to it, learn to embrace and enjoy it.

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Why You Need CSI in Your Business

What is ITIL CSI?

2 Comments / ITIL, Management / Hutch Morzaria

#ITIL #CSI is more than just a buzzword. It is an idea that businesses can use to embrace best practices within their organization.

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Why Should You Care About Continual Service Improvement?

1 Comment / ITIL / Hutch Morzaria

If you have been following our blog for a while then you might have noticed that I’m a fan of something called ITIL. If you haven’t, then it’s fine as well. We’ll explain it to you in a moment. One of the modules of ITIL is CSI. CSI stands for Continual Service Improvement. If you’re

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The Impact To Your Business of “Unplanned Work”

4 Comments / ITIL / Hutch Morzaria

You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is silently killing your business. How many times have you finished your day at work, very exhausted yet unable to cross anything off your list of high-priority to do things? This can make you feel robbed. It is impossible to

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ITIL Service Catalogs

1 Comment / ITIL, Service Catalog, Service Design / Hutch Morzaria

By this point, you hopefully realize that I’m a bit of an ITIL and process junkie! The ITIL Service Catalog is part of the ITIL Service design module, but while it seems very focused on the design side, it has implications in many other areas. Basically, its aim is making sure reliable, accurate information from

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CSI & Benchmarking

1 Comment / CSI, Tools / Hutch Morzaria

As an IT professional, it is incumbent upon you to continue developing your skills and knowledge as that is the only way to ensure that you are current with what is considered “best practice”.After all – while you might think of your skills at work as being similar to Wolverine’s, you’ll realize that he didn’t

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