3 min read
We've talked about the impact of AI in a couple of different posts already, but one area that we've not...
5 min read
Customer service is an integral part of any customer experience but more importantly, it is the determining factor of any...
4 min read
Consumer purchasing trends are evolving continuously and after the pandemic, the future of retail has been shaped in the favor...
7 min read
As life gets back to normal, and our superheroes begin to control the pandemic, businesses are holding onto the CX...
6 min read
As organizations become more customer-centric, a culture that fosters the best experience for both parties is key to success. But...
4 min read
Highly engaged teams are the gold standard of business success. The advantages are numerous and varied, including greater sales and...
5 min read
What is the difference between micromanagers and leaders? Micromanagers are people who try to control everything that their employees do....
5 min read
Have you ever had a bad-tasting dish that caused you an aversion to that food altogether? But quite often, you...
5 min read
After a long day at work, the last thing that you want to do is spend hours on the phone...
7 min read
Businesses have begun to resume their operations normally and in many countries, lockdown restrictions are gradually being lifted. The month...
7 min read
We are witnessing history being made. In this age where a pandemic has taken over almost all functional units of...
5 min read
For leaders of technical support teams, a tech support scorecard is a great way to evaluate how your tech support...
3 min read
Disaster recovery plans are an important part of any organization's risk management process. A disaster recovery plan helps ensure that...
4 min read
I've long been a proponent of ITIL and the best practices it engenders within organizations. The concepts of change management...
7 min read
If you ask me, I'd say that currently, COVID-19 is ruling the entire business world. Every move and every strategy...
7 min read
I have to apologize for the lateness of this post. Suffice it to say that the challenges of a new...
5 min read
I wrote a series of posts several years ago about job hunting, but let's be honest, this year, everything has...
7 min read
Let’s pick up from where we left off last month in our list of Top CX posts for October. Over...
6 min read
Have you ever had a bad tasting dish that caused you an aversion from that food altogether? While you might...
5 min read
Not all businesses are about the delivery of products directly to consumers. Often, companies create products and services that are...
7 min read
I solemnly welcome you all back again to our quarantine edition of the best Customer Experience (CX) blog posts. Though...
7 min read
Let’s mark tick on another month’s top cx blog posts’ review! We last discussed and evaluated the most interesting customer...
5 min read
The world witnessed a paradigm shift in reliance of the global economy on emerging technology due to the COVID-19 pandemic....
7 min read
The whole COVOD-19 situation has really impacted people's businesses and their personal lives. It has been months now that we...
5 min read
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints...
7 min read
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog...
7 min read
Let’s continue where we left off from the last time; appraising the best customer service posts available on the web....
4 min read
Before we discuss the best method to measure First Call Resolution (FCR), it is probably important to understand what it...
5 min read
I was recently invited to attend a leadership change seminar which considering the current climate is very appropriate! Now I...
3 min read
In a nutshell (and from a business point of view) - the 80/20 Rule specifies that 80% of your revenue...