This post was initially published on CX Expert. It has been updated and revised based on current technology and changing business requirements. Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for […]
Building a NOC or Outsourcing Read More »
In Customer Service and Technical Support it is all about getting that client issue to the right person (based on skills and language) as quickly as possible and ensuring that you meet or exceed your SLA. Now this can be accomplished through a variety of different methods and depending upon the size of your contact
Technical Support and Tiered Support Levels Read More »
A common misconception is that if you lower the price you will get more customers. This is not always the case by anymeans and there are some significant downsides to playing the price card which you should consider. Now, you might not really have an option – if your competition has cut their price to
The Fallacy of Price Read More »
