Customer service is a hard but essential job for any business. Understand and use these crucial metrics to measure your team and the work they are doing.
9 Crucial Metrics to Measure Customer Support Team Performance Read More »
Considering the importance of customer satisfaction in today’s competitive market, it makes sense for any company – no matter its size or industry – to invest in CRM. It is an essential tool that can help a company improve the customer experience by providing better service and reporting tools.
Why Your Company Needs a CRM System: Benefits for Customer Success Read More »
Customer Service is constantly changing and evolving and it is incumbent upon businesses to stay abreast of the best ways of servicing their customers.
Top 5 Customer Service Blog Posts of June 2021 Read More »
We are witnessing history being made. In this age where a pandemic has taken over almost all functional units of the world, it is truly remarkable to see how well companies are managing their affairs. I have browsed through a healthy portion of CX blogs to shortlist the top 5 CX blog posts from April
Recent CX Blog Posts Worth Reading Read More »
Having a tech support scorecard can help you improve your overall team efficiency and effectiveness and can also directly contribute to customer experience.
Why Your Company Needs a Tech Support Scorecard Read More »
Organizations need to have a disaster recovery plan to help them address and respond to issues in a timely manner during an outage
What is a Disaster Recovery Plan and why Does Your Organization Need One? Read More »
ITIL has always emphasized the importance of the customer, but they now give the customer even more weight. I’ve long believed that customers and customer experience are a key differentiator for businesses, so it’s really nice to see that this is being reflected and acted upon in a more concrete manner.
ITIL 4 Foundation an Introduction to a New Way of Thinking Read More »
If you ask me, I’d say that currently, COVID-19 is ruling the entire business world. Every move and every strategy played by organizations is heavily influenced and structured by the pandemic. Though the graph of different departments and sectors in a business has declined, the customer service graph continues to soar high on improvement and
How an investment in CX can help your bottom line Read More »
I have to apologize for the lateness of this post. Suffice it to say that the challenges of a new job impacted my free time for January. However, let us pick from where we left off last; reviewing the top customer experience posts of November 2020. I have picked up the top CX posts of
These are the Top 5 CX Posts of December 2020 Read More »
