ITIL has always emphasized the importance of the customer, but they now give the customer even more weight. I’ve long believed that customers and customer experience are a key differentiator for businesses, so it’s really nice to see that this is being reflected and acted upon in a more concrete manner.
ITIL 4 Foundation an Introduction to a New Way of Thinking Read More »
If you ask me, I’d say that currently, COVID-19 is ruling the entire business world. Every move and every strategy played by organizations is heavily influenced and structured by the pandemic. Though the graph of different departments and sectors in a business has declined, the customer service graph continues to soar high on improvement and
How an investment in CX can help your bottom line Read More »
I have to apologize for the lateness of this post. Suffice it to say that the challenges of a new job impacted my free time for January. However, let us pick from where we left off last; reviewing the top customer experience posts of November 2020. I have picked up the top CX posts of
These are the Top 5 CX Posts of December 2020 Read More »
I wrote a series of posts several years ago about job hunting, but let’s be honest, this year, everything has changed. Since COVID-19 has introduced new normal on a massive scale across the globe, millions are searching for remote jobs to make both ends meets. Knowing exactly what to do is most important since scores
How to Use Job Hunting Sites to Find Jobs during COVID-19 Read More »
There were a lot of good posts in relation to CX that were shared in November. Here is our list of the top 5 CX posts that are worth reading
Top CX Posts November 2020 Read More »
Having the right CX metrics in place is essential in managing your team and providing your customers with the experience they are craving.
The Metrics You Need To Use To Produce Good CX Read More »
Companies cannot afford to ignore B2B customer support if they expect to retain clients and continue to grow their business.
Why B2B Customer Support Matters Read More »
I solemnly welcome you all back again to our quarantine edition of the best Customer Experience (CX) blog posts. Though it is deeply saddening to see how rampant the pandemic is around the world, you will certainly be amazed at the strategic planning of organizations that continue to focus on offering exceptional customer service. If
Top 5 Customer Experience Blog Posts from October 2020 Read More »
Let’s mark tick on another month’s top cx blog posts’ review! We last discussed and evaluated the most interesting customer experiences posts of August 2020. But our September reads were also quite riveting and intriguing. The insights and expert advice shared by professionals on how to offer an impeccable customer experience, especially in times where
Top 5 Customer Experience Blog Posts of September 2020 Read More »
