Stop Taking Notes for Your Team
Flip who takes meeting notes and watch accountability shift. Most managers own this wrong. Here’s why the employee should be writing, not you.
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Management
Your Calendar Is the Problem, Not Your Employee
Most managers blame performance when the real issue is structure. If your employee doesn’t know their priorities today, that’s a calendar problem
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I Went for a Haircut. Got Into a Leadership Conversation
A chance conversation at my barber in Oakville turned into a real talk about managing people. Here’s how it started — and what I told him
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Cultivate a Customer-Centric Culture
Winning at customer services is the competitive edge that can separate them from the noise. A prevalent customer-centric culture in an organization is the rock and stones that form a robust foundation of a compelling customer experience.
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7 Ways to Guarantee Your Team Will Be Highly Engaged
Highly engaged teams are critical for success. There are several benefits, including greater sales and profits, decreased costs, fewer sick days, and fewer defects. All of which have a significant influence on your company’s bottom line. Despite how easy it is to do, too many organizations fail to make the necessary investments in this area.
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9 Crucial Metrics to Measure Customer Support Team Performance
Customer service is a hard but essential job for any business. Understand and use these crucial metrics to measure your team and the work they are doing.
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Guidelines to Decision Making and Problem-solving in an Organization
It’s easy to say that something isn’t working. Problem solving is a lot more difficult and complicated and requires time and dedication.
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The Role of Managers in Organizations
The role of managers in an organization is quite complex. They need to be able to make decisions, then deal with the consequences of those decisions.
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Management and Technical Problem Solving
Managers are often stuck in a very hard place. Organizations depend upon them for their ability to manage the teams, but at the same time, they are often called upon to be the escalation point when a problem inevitably goes sour. This is quite difficult as managing people often means giving up managing technology simply
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