Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than you are – which to some extent is expected … you are a manager and responsible for multiple area’s of the company, they are specialists and able to focus on their area to the exclusion […]
Managing Technical Teams Read More »
A famous quote from Thomas Edison reads – Opportunity is missed by most people because it is dressed in overalls and looks like work. Thomas Edison Now how often have you been the one to procrastinate or put something off till later? How often have you not studied for that big test or perhaps not
Work Ethic and Today Read More »
Are you invaluable? How about irreplaceable? Will the world stop turning if you don’t pick up the phone or answer that email? No?OK, so why are you ignoring your family (or friends or yourself??) to pick up the phone? It’s very easy for companies to take advantage of employees & even more so managers who
The Curse of the “berry” Read More »
The unfortunate fact of the matter is that you will receive complaints from customers. Sometimes these are warranted and sometimes not. Having the skill and patience to deal with these types of issues is what makes (or breaks) an excellent service & help-desk team. People working the Customer Service and Helpdesk fields are often at the sharp
