The 80/20/30 Rule
It’s important to understand not only the clients that are bringing you money, but also the ones that are not. Just as importantly try to understand what they are costing you!
80/20 Rule
Do you know what they are thinking?
Ensuring that you measure your customers expectations of your business as well as acting to meet and exceed those expectations is a key step in ensuring that you are running a successful and profitable business. Gaining valuable insightful customer feedback is key to ensuring that your business continues to address consumers’ needs. Current data shows
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The “Right” Customer
Lets assume that you have the perfect product. One that everyone needs. You’ve priced it right and everyone in the world can afford it. It works without errors and flaws and doesn’t break and is extremely simple to use (while a smartphone is simple to use – its not necessarily cheap so finding that magic
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The 80/20 Rule
The 80/20 rule is an old standby for support and service veterans. Focus on using it to help address pain points in a measurable and meaningful way.