The Metrics You Need To Use To Produce Good CX
Having the right CX metrics in place is essential in managing your team and providing your customers with the experience they are craving.
The Metrics You Need To Use To Produce Good CX Read More »
Why B2B Customer Support Matters
Companies cannot afford to ignore B2B customer support if they expect to retain clients and continue to grow their business.
Why B2B Customer Support Matters Read More »
Top 5 Customer Experience Blog Posts from October 2020
I solemnly welcome you all back again to our quarantine edition of the best Customer Experience (CX) blog posts. Though it is deeply saddening to see how rampant the pandemic is around the world, you will certainly be amazed at the strategic planning of organizations that continue to focus on offering exceptional customer service. If
Top 5 Customer Experience Blog Posts from October 2020 Read More »
Top 5 Customer Experience Blog Posts of September 2020
Let’s mark tick on another month’s top cx blog posts’ review! We last discussed and evaluated the most interesting customer experiences posts of August 2020. But our September reads were also quite riveting and intriguing. The insights and expert advice shared by professionals on how to offer an impeccable customer experience, especially in times where
Top 5 Customer Experience Blog Posts of September 2020 Read More »
Trends that Will Change the Way You Do Business
The world witnessed a paradigm shift in reliance of the global economy on emerging technology due to the COVID-19 pandemic. Imagine people sitting at home hoping if they could purchase something they need but the local markets are closed. Businesses that served people well during the past few months are going to make the most
Trends that Will Change the Way You Do Business Read More »
Top CX Blog Posts August 2020
The whole COVOD-19 situation has really impacted people’s businesses and their personal lives. It has been months now that we have been talking about the paradigm shift that was experienced by the customer services in terms of conforming to the protocols of surviving in a global pandemic. But it is awe-inspiring to witness how amazingly
Top CX Blog Posts August 2020 Read More »
How Angry Customers Can Help Your Business
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints piled up at your customer services’ desks, then this may just be a fortunate stroke of serendipity for you! Everything has its pros and cons and angry customers can help your business if you are
How Angry Customers Can Help Your Business Read More »
Top 5 CX Blog Posts from July 2020
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog posts available on the internet. In the quarantine edition of this article, I will entertain you with successful customer experiences stories and the strategies appointed by major companies to modernize and overhaul their online customer
Top 5 CX Blog Posts from July 2020 Read More »
Top 5 CX Blog Posts in June 2020
Let’s continue where we left off from the last time; appraising the best customer service posts available on the web. In this series, I will share with you my Top 5 CX Blog Posts which include all the best customer service, customer success, and customer experiences stories I can find. I will not be following
Top 5 CX Blog Posts in June 2020 Read More »
How do you measure First Call Resolution?
Understanding the right KPIs within a call center is critical to success. One of the most well known technical call center KPIs is First Call Resolution (FCR).
How do you measure First Call Resolution? Read More »