Considering the importance of customer satisfaction in today’s competitive market, it makes sense for any company – no matter its size or industry – to invest in CRM. It is an essential tool that can help a company improve the customer experience by providing better service and reporting tools.
Why Your Company Needs a CRM System: Benefits for Customer Success Read More »
Customer Service is constantly changing and evolving and it is incumbent upon businesses to stay abreast of the best ways of servicing their customers.
Top 5 Customer Service Blog Posts of June 2021 Read More »
We are witnessing history being made. In this age where a pandemic has taken over almost all functional units of the world, it is truly remarkable to see how well companies are managing their affairs. I have browsed through a healthy portion of CX blogs to shortlist the top 5 CX blog posts from April
Recent CX Blog Posts Worth Reading Read More »
Having a tech support scorecard can help you improve your overall team efficiency and effectiveness and can also directly contribute to customer experience.
Why Your Company Needs a Tech Support Scorecard Read More »
Organizations need to have a disaster recovery plan to help them address and respond to issues in a timely manner during an outage
What is a Disaster Recovery Plan and why Does Your Organization Need One? Read More »
ITIL has always emphasized the importance of the customer, but they now give the customer even more weight. I’ve long believed that customers and customer experience are a key differentiator for businesses, so it’s really nice to see that this is being reflected and acted upon in a more concrete manner.
ITIL 4 Foundation an Introduction to a New Way of Thinking Read More »
If you ask me, I’d say that currently, COVID-19 is ruling the entire business world. Every move and every strategy played by organizations is heavily influenced and structured by the pandemic. Though the graph of different departments and sectors in a business has declined, the customer service graph continues to soar high on improvement and
How an investment in CX can help your bottom line Read More »
I have to apologize for the lateness of this post. Suffice it to say that the challenges of a new job impacted my free time for January. However, let us pick from where we left off last; reviewing the top customer experience posts of November 2020. I have picked up the top CX posts of
These are the Top 5 CX Posts of December 2020 Read More »
I wrote a series of posts several years ago about job hunting, but let’s be honest, this year, everything has changed. Since COVID-19 has introduced new normal on a massive scale across the globe, millions are searching for remote jobs to make both ends meets. Knowing exactly what to do is most important since scores
How to Use Job Hunting Sites to Find Jobs during COVID-19 Read More »
There were a lot of good posts in relation to CX that were shared in November. Here is our list of the top 5 CX posts that are worth reading
Top CX Posts November 2020 Read More »
