First – what is an IVR? Some people also call it an ACD but whatever you call it, an Interactive Voice Response (IVR) or Automatic Call Distribution (ACD) system is used to get your customers to the right people to answer their questions or provide them with the right information. When used effectively it […]
Using an IVR effectively Read More »
I’ve mentioned a couple of times now (see this post and this one) and its a really great tool not only to keep in touch with old work colleagues and keep apprised of whats going on in your industry but also to find a job. LinkedIn’s job search should complement whatever you are currently doing
Using LinkedIn to find a job Read More »
I’ve already spoken previously about the power of LinkedIn and how useful a tool and site it is. However, it definitely bears repeating as if you are not using LinkedIn properly you are missing one of the sharpest quivers in your bow when searching for a job or networking in general! If you do not
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An old business axiom says: You can’t control what you don’t measure As a result, nearly everything in business is measured, tracked, monitored, analyzed, and benchmarked. To flip this on its head a little bit though … should you measure what you can control or rather what is outside of your control? While it is
Choosing What to Measure Read More »
This is an interesting question that delves into the dynamics of employee motivation and workplace culture. Should employees receive additional rewards for fulfilling the basic requirement of their job—showing up? After all, they are being paid to do so anyway. The answer, however, isn’t a straightforward yes or no. Instead, it depends on several factors,
Should You Reward Employees for Simply Showing Up to Work? Read More »
Discover proven job search strategies from CV formatting to networking tactics. Learn how to target suitable roles, craft standout applications, ace interviews, and maintain momentum throughout your job hunt for career success.
Treat Your Job Search – Like a Job! Read More »
Choosing your customer – if you had a choice, would you pick a satisfied customer or a happy customer? Well, first you need to understand the difference between these. Neither of them are unhappy with you, your product or service so what differentiates them? What is a satisfied customer? You could say that they that
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OK – its great to have friends at work. In fact I think its a necessity – there are very few of us who would do this (or any) job for no pay and as such work is just that … its work. If it was easy and always fun it would be called PLAY.
Leadership on the Front Line Read More »
Time Management is generally assumed to refer to the development of processes and tools that increase productivity and efficiency. However, this does not always have to be the case. Good time management is about knowing what to do and when. The first step in this process is determining what your end goal is – what
Time Management 101 Read More »
