Why do you measure performance? Well probably the simplest and most common phrase (that I have mangled, but) that you might have already heard is “you can’t fix what you don’t know” or “you can’t manage what you don’t measure” or even “what you measure gets done“. While these are all true in their own […]
Measuring Performance Read More »
Lets assume that you have the perfect product. One that everyone needs. You’ve priced it right and everyone in the world can afford it. It works without errors and flaws and doesn’t break and is extremely simple to use (while a smartphone is simple to use – its not necessarily cheap so finding that magic
The “Right” Customer Read More »
Why do we measure organizational performance? The first answers that pop into your head might be: You can’t manage what you don’t measure What you measure gets done We have to be accountable They have to be held accountable They told us to (I always like that one!) Now what do you do if/when you
Dealing with Low Performers & Performance Issues Read More »
OK, alot of my previous posts have stressed the importance of networking and CV reviews with regards to getting that next role. What lots of candidates fail to account for is the actual importance of the interview itself assuming that their CV will “sell them” to the prospective employer. It cannot be stressed enough that
The 80/20 rule is an old standby for support and service veterans. Focus on using it to help address pain points in a measurable and meaningful way.
How important is it to ensure that your skills are up to date? Assuming that you received your certification or degree several years ago, has the technology you are supporting changed? Are the teams you are managing still using the same tools and resources they used to in the past? The one thing that is
The Importance of Training (Part II) – Management Skills Read More »
Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than you are – which to some extent is expected … you are a manager and responsible for multiple area’s of the company, they are specialists and able to focus on their area to the exclusion
Managing Technical Teams Read More »
How do you treat your new starters? Do they get thrown in at the deep end – after all, they were hired for the skills you need, they should be able to just “pick it up” – right?? How did that go for you? Were they your high performers? No, starting to wonder why? Hard
The Importance of Training Read More »
A famous quote from Thomas Edison reads – Opportunity is missed by most people because it is dressed in overalls and looks like work. Thomas Edison Now how often have you been the one to procrastinate or put something off till later? How often have you not studied for that big test or perhaps not
Work Ethic and Today Read More »
