OK, alot of my previous posts have stressed the importance of networking and CV reviews with regards to getting that next role. What lots of candidates fail to account for is the actual importance of the interview itself assuming that their CV will “sell them” to the prospective employer. It cannot be stressed enough that […]
The 80/20 rule is an old standby for support and service veterans. Focus on using it to help address pain points in a measurable and meaningful way.
How important is it to ensure that your skills are up to date? Assuming that you received your certification or degree several years ago, has the technology you are supporting changed? Are the teams you are managing still using the same tools and resources they used to in the past? The one thing that is
The Importance of Training (Part II) – Management Skills Read More »
Managing technical staff is becoming more of a challenge daily. Even more so, when your staff are MORE technical than you are – which to some extent is expected … you are a manager and responsible for multiple area’s of the company, they are specialists and able to focus on their area to the exclusion
Managing Technical Teams Read More »
How do you treat your new starters? Do they get thrown in at the deep end – after all, they were hired for the skills you need, they should be able to just “pick it up” – right?? How did that go for you? Were they your high performers? No, starting to wonder why? Hard
The Importance of Training Read More »
A famous quote from Thomas Edison reads – Opportunity is missed by most people because it is dressed in overalls and looks like work. Thomas Edison Now how often have you been the one to procrastinate or put something off till later? How often have you not studied for that big test or perhaps not
Work Ethic and Today Read More »
OK, unfortunately, its that time of year again and you need to get your name out there and start looking for another job. Now, this might be for any of a variety of reasons and we’re really not going to worry about that here. What we are going to discuss however is some good tools
I was recently asked this question in one of the forums that I am active on and its actually a surprisingly difficult question to answer. Here’s what I said to the Questionaire … if you have a similar question, take a read through the points below but pay special attention to the extra info section.
What is the hardest thing about running a call center? Read More »
Its been a while for me, but there was a period of my life where I was working for a company that was in a constant state of outage. They had a mix of services, and over the course of 2 years, I was flown across the country and around the world apologizing for the
What do you do when your Company is constantly having Outages? Read More »
I recently took some training on Interview techniques and Active Listening. It was an eye-opener, to say the least!! The difference it makes when someone is really listening and paying attention vs that same person doing something else while you are speaking makes an amazing difference to the speaker. Much more than I thought –
