Motivating staff for the best performance possible is a matter of finding the right drivers that interest them and reinforcing those drivers while providing negative reinforcement on other, unwanted behaviors. There are two main types of theories to motivate employees – the content theory (motivation is internally based on employee needs and wants) and process theory (external […]
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The General Adaptation Syndrome (GAS) is a model that describes the body’s response to stress. It consists of three stages Impact of Stress on Work Performance Employees experiencing negative stress (distress) often show signs of decreased performance at work. In the alarm and resistance stages, this might manifest as inattentiveness, carelessness, and increased errors. As
STRESS AND BURNOUT Read More »
Stress on the job is an unfortunate fact of life and probably something that is here to stay until the inevitable robot uprising (probably another cause for stress to be honest) but controlling our reactions to the stress we experience on the job is a crucial component of work–life satisfaction. Some common strategies for reducing
STRESS AND WELLBEING Read More »
The Social Science of Organizational Behavior (OB) Organizational Behavior (OB) is a social science focused on understanding human interactions, processes, and dynamics within a workplace setting. Unlike hard sciences such as Physics and Chemistry, OB delves into the intricacies of human behavior, relationships, and how these influence organizational effectiveness. It examines how various factors, including
ORGANIZATIONAL BEHAVIOR AND ITS RELATIONSHIP TO MANAGEMENT Read More »
Incident Management and Problem Management are both key components of the ITIL service model and have been defined and created in an effort to provide a better and more streamlined service to consumers. ITIL itself stands for the – Information Technology Infrastructure Library – and comprises of the following books: ITIL Service Strategy ITIL Service
The Difference Between Incident Managment and Problem Management Read More »
In Customer Service and Technical Support it is all about getting that client issue to the right person (based on skills and language) as quickly as possible and ensuring that you meet or exceed your SLA. Now this can be accomplished through a variety of different methods and depending upon the size of your contact
Technical Support and Tiered Support Levels Read More »
PRINCE2 stands for PRojects IN Controlled Environments and is a very popular method for effective Project Management. PROJECT MANAGEMENT While PRINCE2 is one way of managing Projects, it is worthwhile defining what exactly a project is and why it needs management in the first place! A project is specific task/role that needs to be completed to meet certain
There are several key reasons to ensure that your staff are appropriate trained and skilled. Perhaps the most important is that it ensures your team is better able to provide a response to your customer that is appropriate to their issue or problem. In addition, by ensuring that your staff have the right skills, your
Why Is Training Important? Read More »
Your CV and Resume is your primary tool in finding a new role. Without having a properly formatted and targeted resume, you are not presenting yourself in the best light possible and you will lose out to others. Spending the time now is a wise investment not only in your future but also in your
Some Resume Essentials Read More »
Matrix management is somewhat different to the standard way of managing people and processes; however for a Project Manager, this is generally the only way of getting things done. Most projects operate in some kind of a matrix environment where resources to actually get the job done are acquired and released from other teams. In
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