In this post, we will be talking about some of the best CX blog posts written between May and July. 1. The Importance of Customer Service We’re going to start off by talking about serious topics before moving on to more entertaining one. Therefore, the first post we’ll be sharing is called Why Customer Success […]
Top Seven Great CX Blogs from May to July ‘18 Read More »
Feel free to continue this series of posts or skip ahead to a section that is more relevant to yourself by choosing one of the options below: How to Land the Perfect Job – Part 1 (Job Boards & Recruiters) How to Land the Perfect Job – Part 2 (Networking) How to Land the Perfect
How to Land the Perfect Job – Part 4 (Resume & Cover Letter) Read More »
Artificial intelligence is the future of customer service and nowhere is that more obvious than in the world of CX. As many analysts and professionals have already deduced, AI will change the way contact centers work. AI like many other new technologies has a lot of misconceptions since it is in its infancy stages. So
Is the Terminator our Eventual Fate? AI in the Contact Center Read More »
Check out Part 1 – Job Boards & Recruiters & Part 2 – Networking & Other Job Search Methods. Using and Leveraging LinkedIn For professionals who are seeking to get a new job, having a LinkedIn profile can be of great service. As we know, LinkedIn is one of the top professional social networking sites
How to Land the Perfect Job – Part 3 (LinkedIn) Read More »
Agents as the Organization’s Ears and Voice Call center representatives play the vital role of being the ears of the organization. Most customers find filling formal surveys and questionnaires to be too cumbersome and a lot of feedback is left uncollected. However, customers give out titbits of information during phone conversations which can be eye-opening
How Storytelling Helps in Customer Service Read More »
Continuing on from our previous post (How to Land the Perfect Job – Part 1), let’s stay focused on the Job Search process. Thought Leadership in Job Searching Have you tried thought leadership in your job search? Thought leadership is a job searching method where you share your opinions, views, and insights within your target
How to Land the Perfect Job – Part 2 (Networking) Read More »
Six Sigma as we discussed in our earlier post is not intended to as a quick fix but is rather a systematic process and procedure that is focused on ongoing quality improvement. The ultimate goal of a Lean Six Sigma project is continually improved and sustained quality through an improved and more efficient process. Six Sigma
More Six Sigma Basics Read More »
While this post is not specifically customer service or operations-related, it is something you’ve probably experienced or will experience at least once in your career so it’s worth exploring. I’ve talked a bit about interviewing and using LinkedIn and other job boards in some previous posts. I’ve also talked about job searches, resumes, and how
How to Land the Perfect Job – Part 1 (Job Boards & Recruiters) Read More »
Six Sigma’s goal is process improvement and variation reduction. By improving processes and reducing defects, customer satisfaction is naturally improved.Minimizing defects in production through continuous improvement. Six Sigma focuses on measuring the impact of an improvement project and uses the following phases: Defining Measuring Analyzing Improving, and Controlling We’ve seen this before in the DMAIC process that
The Basics of Six Sigma Read More »
