Read the first part here Customers’ Preference for Innovation In this world of ever-increasing change, companies have the chance to improve customer trust through innovative technological advances. Research has shown that customers have a preference for companies that have implemented innovative strategies of operation. Historically this innovation has taken the shape of improved efficiencies in business […]
Consumer Trust (Part 2) Read More »
Employees usually come and go and at some point, you can expect to lose a few workers. The service sector is notorious for high employee turnover at 30% with the average for all industries standing at 13%. Millennials are also partly responsible for the increased employee turnover since they are more likely to switch jobs
Employee Attrition – What Can YOU Do To Reduce It? Read More »
Customer service blogs are a unique genre in the blog writing community. This is mainly because they’re the kind of non-fiction piece of literature that one can only write after extensive research and experience. Furthermore, they’re also quite helpful to those looking to improve their customer service as they offer great advice to all those
Here’s Seven Great CX Blogs from the Month of August Read More »
In recent years, customer dynamics has become a very sensitive topic to brands and service providers in particular. The customers’ preferences and likes have slowly and gradually taken on greater importance as businesses work to provide and maintain an excellent customer experience. With the increased number of brands in the market, the issue of customer
Consumer Trust is at an All Time Low Read More »
In this post, we will be talking about some of the best CX blog posts written between May and July. 1. The Importance of Customer Service We’re going to start off by talking about serious topics before moving on to more entertaining one. Therefore, the first post we’ll be sharing is called Why Customer Success
Top Seven Great CX Blogs from May to July ‘18 Read More »
Feel free to continue this series of posts or skip ahead to a section that is more relevant to yourself by choosing one of the options below: How to Land the Perfect Job – Part 1 (Job Boards & Recruiters) How to Land the Perfect Job – Part 2 (Networking) How to Land the Perfect
How to Land the Perfect Job – Part 4 (Resume & Cover Letter) Read More »
Artificial intelligence is the future of customer service and nowhere is that more obvious than in the world of CX. As many analysts and professionals have already deduced, AI will change the way contact centers work. AI like many other new technologies has a lot of misconceptions since it is in its infancy stages. So
Is the Terminator our Eventual Fate? AI in the Contact Center Read More »
Check out Part 1 – Job Boards & Recruiters & Part 2 – Networking & Other Job Search Methods. Using and Leveraging LinkedIn For professionals who are seeking to get a new job, having a LinkedIn profile can be of great service. As we know, LinkedIn is one of the top professional social networking sites
How to Land the Perfect Job – Part 3 (LinkedIn) Read More »
Agents as the Organization’s Ears and Voice Call center representatives play the vital role of being the ears of the organization. Most customers find filling formal surveys and questionnaires to be too cumbersome and a lot of feedback is left uncollected. However, customers give out titbits of information during phone conversations which can be eye-opening
How Storytelling Helps in Customer Service Read More »
