You can’t feel it, you can’t see it, you can’t touch it, but unplanned work is silently killing your business. How many times have you finished your day at work, very exhausted yet unable to cross anything off your list of high-priority to do things? This can make you feel robbed. It is impossible to […]
The Impact To Your Business of “Unplanned Work” Read More »
Many companies have value statements and company goals, but they often miss the mark when they try to determine how to align a specific team to these statements. When you think about how to align your customer service team with your company’s goals, what comes to mind? Do you only think about the staff on
How To Align Your Customer Service With Your Company’s Values Read More »
The Internet of Things (IoT) has changed the way businesses operate. By integrating technology into our daily lives, we have opened a door to an entirely new level of innovation. Start-ups, massive conglomerates and everyone in between is doing the best they can to push their IoT devices out into the market, making competition fierce.
Beyond Imagination – The Real-Life Cases of IoT Security and Failures Read More »
Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of service to customers before, during and after a purchase.” Now regardless of the type of Call (Contact) Centre you run you are always providing Customer Service. You can call the center a NOC (Network Operations Centre) a Technical Service
WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER? Read More »
Customer service blog posts and/or articles are non-fiction pieces of literature that require extensive research and experience in the field. Therefore, the general expectations that you should expect when reading such an article are for the writer(s) to have at least some years of experience or familiarity with the subject. There are hundreds and thousands
Top CX Posts of 2018 Read More »
We often talk about how we should create a satisfactory customer service experience in order to impress first-time comers and regulars to any company. However, once you’ve established a good customer service, one that impresses anyone who comes across your business and manages to keep them hooked to your products and/or services, what’re you going
How to Maintain A Good Customer Experience Read More »
If you run a business that relies on customer experience to grow, then chances are that you have probably heard about CRMs multiple times in your life. If you haven’t and this is the first time you have heard of it, then you’re in luck! In this post, I’m going to talk all about what
Why Does the Right CRM Make a Difference Read More »
Check out the previous posts related to the Job Search. Part 1 – Job Boards & Recruiters Part 2 – Networking & Other Job Search Methods Part 3 – LinkedIn Part 4 – The Resume & Cover Letter Confident Interviewing Before you even consider the tips and bits of advice that will make the
How to Land the Perfect Job – Part 5 (Interviewing) Read More »
By this point, you hopefully realize that I’m a bit of an ITIL and process junkie! The ITIL Service Catalog is part of the ITIL Service design module, but while it seems very focused on the design side, it has implications in many other areas. Basically, its aim is making sure reliable, accurate information from
ITIL Service Catalogs Read More »
