Customer service blog posts and/or articles are non-fiction pieces of literature that require extensive research and experience in the field. Therefore, the general expectations that you should expect when reading such an article are for the writer(s) to have at least some years of experience or familiarity with the subject. There are hundreds and thousands […]
Top CX Posts of 2018 Read More »
We often talk about how we should create a satisfactory customer service experience in order to impress first-time comers and regulars to any company. However, once you’ve established a good customer service, one that impresses anyone who comes across your business and manages to keep them hooked to your products and/or services, what’re you going
How to Maintain A Good Customer Experience Read More »
If you run a business that relies on customer experience to grow, then chances are that you have probably heard about CRMs multiple times in your life. If you haven’t and this is the first time you have heard of it, then you’re in luck! In this post, I’m going to talk all about what
Why Does the Right CRM Make a Difference Read More »
Check out the previous posts related to the Job Search. Part 1 – Job Boards & Recruiters Part 2 – Networking & Other Job Search Methods Part 3 – LinkedIn Part 4 – The Resume & Cover Letter Confident Interviewing Before you even consider the tips and bits of advice that will make the
How to Land the Perfect Job – Part 5 (Interviewing) Read More »
By this point, you hopefully realize that I’m a bit of an ITIL and process junkie! The ITIL Service Catalog is part of the ITIL Service design module, but while it seems very focused on the design side, it has implications in many other areas. Basically, its aim is making sure reliable, accurate information from
ITIL Service Catalogs Read More »
The internet of things – IoT for short – is taking over the world, specifically businesses. This technology is the latest in the series of technological evolutions that have taken place since the computer (and the internet) was first created. Therefore, it is not surprising that there are misconceptions not only surrounding IoT itself but also
Dispelling Misconceptions – What we Think we Know About IoT and Security Read More »
Problem-solving is a cornerstone of effective management, and its relevance extends beyond technical roles to encompass all levels of an organization, from customer-facing teams to senior leadership. While many associate problem-solving primarily with technical support or operations teams, its principles are embedded across the organizational structure, making it a critical skill for managers, supervisors, and
Management and Problem Solving: A Core Function of Leadership Read More »
Organizational Behaviour (OB) is a study of people. While this could be likened to the famous Pavlov and his experiments with dogs, in this case, the study is specifically around the attitudes and performance of people in organizations. OB tries to analyze how the work performed contributes to the effectiveness of a business and it
Organizational Behaviour vs Organizational Theory Read More »
Regardless of if you spell it Behavior or Behaviour, Managers need to understand what makes their teams “tick”. With the internet continually forcing businesses globally to become ever more innovative with little to no increase in resources or budgets, it’s essential that companies embrace this challenge if they want to survive. Over the course of
Why Managers Need To Understand Organizational Behavior Read More »
Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand name for yourself. After all, who doesn’t want their brand to be known for a great customer experience?! Great customer experience is essentially the key to a successful business. So why not use tools to help you improve your
Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense Read More »
