Should You Reward Employees for Simply Showing Up to Work?

This is an interesting question that delves into the dynamics of employee motivation and workplace culture. Should employees receive additional rewards for fulfilling the basic requirement of their job—showing up? After all, they are being paid to do so anyway. The answer, however, isn’t a straightforward yes or no. Instead, it depends on several factors, including your organization’s structure, policies, and work culture.


Organizational Structure Matters

The way your organization operates significantly impacts how you address attendance and punctuality.

  • Remote Work Environments: If your company supports remote work, the expectation is clear—there should be minimal to no excuses for tardiness. Employees working remotely don’t face traditional commuting challenges, so being late or absent without valid reasons should not be tolerated. If lateness becomes a pattern, addressing it promptly is essential to maintain fairness and accountability.
  • Office-Based Culture: For organizations requiring physical attendance, factors like weather conditions, traffic, and public transportation disruptions must be considered. While employees should aim to be at their desks 10–15 minutes before their shift starts (allowing them time to settle in), there will inevitably be external factors beyond their control. Document these instances and determine their legitimacy before deciding on consequences or allowances.

Addressing Sickness and Absenteeism

Illness is an unavoidable part of life, and employees should not be penalized for genuine sickness. However, patterns of absenteeism—such as frequent sick days on Mondays or Fridays—should be flagged for review. To maintain fairness and consistency:

  • Require a doctor’s note for extended absences (e.g., three consecutive sick days).
  • Monitor recurring absenteeism around holidays or weekends, as these could indicate misuse of sick leave policies.

For remote work scenarios, clear policies must be in place. If employees are scheduled to work in the office, they should not claim to be sick and opt to work from home instead. If they’re genuinely ill, they shouldn’t be working at all.


Rewarding Punctuality and Good Attendance

Incorporating positive reinforcement into your workplace can significantly enhance morale and motivation. While adherence to attendance policies should already factor into performance evaluations, providing additional rewards for excellent attendance can be a valuable incentive. Consider these ideas:

  • Public Recognition: Acknowledge employees who demonstrate outstanding attendance and punctuality in team meetings or newsletters.
  • Small Rewards: Gift cards to popular retailers or a small token of appreciation can motivate employees.
  • Creative Incentives: Some companies introduce innovative ideas like lotteries. For instance, one company offered free lottery tickets to employees who consistently showed up to work on Fridays, turning a common absenteeism day into an opportunity for rewards.

These rewards act as carrots rather than sticks, creating a positive and motivating environment. As the saying goes, “You’ll catch more flies with honey than vinegar.”


Balancing Fairness and Motivation

Ultimately, rewarding employees for showing up depends on your organization’s unique context. It’s important to strike a balance—encouraging accountability and adherence to policies while fostering a supportive and motivating workplace. By addressing absenteeism proactively, recognizing good behavior, and offering thoughtful rewards, you can enhance employee engagement and create a culture of trust and mutual respect.

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I am an ITIL Advocate and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.

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