help desk

A calm support agent with a headset listens while an orange storm cloud of speech bubbles pours from a phone and dissolves into teal ripples

Irate Customers

Customer Experience, Staff, Training

Irate Customers Read More »

A calm woman with dark hair in a bun and a headset sits at a desk, placing a folder into a set of sorting trays beside her monitor.

Help Desk Ticket Categories: Build a Taxonomy That Survives Reporting

Help Desk Ticket Categories: Build a Taxonomy That Survives Reporting Read More »

A calm woman with a headset and teal blazer ticking items off a paper checklist at a tidy desk with a plant, mug and tablet in soft window light

Call Abandonment Rate: The Help Desk Number Your Customers Feel First

Call Abandonment Rate: The Help Desk Number Your Customers Feel First Read More »