Discover why focusing solely on price can be a costly mistake. Explore the fallacy of price and learn how to build a customer-centric business that prioritizes value, customer experience, and long-term loyalty.
Beyond Price: Why Customer Value Trumps Cost Read More »
Discover why exceptional customer service is crucial for business success. Learn proven strategies for customer retention from a veteran in technical support and CX
Keeping and Retaining your Customers – Why Exceptional Service Pays Read More »
Master the Voice of the Customer (VoC) to unlock business growth. This guide, provides a step-by-step approach to building a robust VoC program, handling negative feedback, and leveraging customer insights for success.
Voice of the Customer: Mastering the Art of Listening to Your Customers Read More »
Discover the essence of exceptional service from someone that has lived on the front lines for years. Understand what works and what doesn’t from an expert in customer success, leadership, and operational excellence.
The Mantra of Exceptional Service: Lessons from the Front Line Read More »
Discover how exceptional service elevates customer experience beyond price and quality. Learn actionable strategies to empower teams and foster loyalty.
Service Wins the Game: Elevating Customer Experience Beyond Price and Quality Read More »
Many companies have value statements and company goals, but they often miss the mark when they try to determine how to align a specific team to these statements. When you think about how to align your customer service team with your company’s goals, what comes to mind? Do you only think about the staff on
How To Align Your Customer Service With Your Company’s Values Read More »
Customer Service Customer Service – the simple explanation from Wikipedia (here) is that it is “… is the provision of service to customers before, during and after a purchase.” Now regardless of the type of Call (Contact) Centre you run you are always providing Customer Service. You can call the center a NOC (Network Operations Centre) a Technical Service
WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER? Read More »
Improving customer experience is one sure-fire way of expanding your business and establishing a credible brand name for yourself. After all, who doesn’t want their brand to be known for a great customer experience?! Great customer experience is essentially the key to a successful business. So why not use tools to help you improve your
Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense Read More »
Dealing with customers that want to cancel is hard. I know – I’m personally in the midst of trying to cancel my Television/Internet service & trying to keep my frustration in check is difficult to say the least! – however, this blog is not about the customer experience, but rather how to ensure that the
Cancellation – the final step in a long and drawn out process Read More »
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy our customers, they not only help us grow by continuing to do business with
