The Metrics You Need To Use To Produce Good CX
Having the right CX metrics in place is essential in managing your team and providing your customers with the experience they are craving.
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Customer Journey Mapping
Customer Care Cheat Sheet
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised a follow-up if something related happens again. It didn’t take much longer to happen. Another hard drive of mine failed last month, and I had to submit an RMA request
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What is Customer Journey Mapping and Why is it Important?
Most people have the wrong view of customer journey mapping, and that is why they get intimidated by it. They think that it has to be an accurate representation of every degree of customer’s experience. This is impossible. It is better to think of it as a persona. Customer maps are like personas. The
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