Author: Hutch Morzaria

I am an ITIL Advocate and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
 1 Comment on Why Do Customers Matter?

Why Do Customers Matter?

 0 Comment on Conducting an effective Job Search

Conducting an effective Job Search

 3 Comments on Do you know what they are thinking?

Do you know what they are thinking?

 0 Comment on The Fallacy of Price

The Fallacy of Price

 1 Comment on Using an IVR effectively

Using an IVR effectively

 1 Comment on Using LinkedIn to find a job

Using LinkedIn to find a job

 1 Comment on Using LinkedIn effectively

Using LinkedIn effectively

 1 Comment on Choosing What to Measure

Choosing What to Measure

 1 Comment on Should You Reward Employees for Simply Showing Up to Work?

Should You Reward Employees for Simply Showing Up to Work?

Job Search Tips
 0 Comment on Treat Your Job Search – Like a Job!

Treat Your Job Search – Like a Job!

 7 Comments on Happy Customers vs. Satisfied Customers

Happy Customers vs. Satisfied Customers

 2 Comments on Leadership on the Front Line

Leadership on the Front Line

 0 Comment on Time Management 101

Time Management 101

 0 Comment on Measuring Performance

Measuring Performance

 1 Comment on The “Right” Customer

The “Right” Customer

 2 Comments on Dealing with Low Performers & Performance Issues

Dealing with Low Performers & Performance Issues

 0 Comment on Getting the job

Getting the job

 1 Comment on The 80/20 Rule

The 80/20 Rule

 1 Comment on The Importance of Training (Part II) – Management Skills

The Importance of Training (Part II) – Management Skills

 0 Comment on Managing Technical Teams

Managing Technical Teams