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Hutch Morzaria

Hutch Morzaria is a Director-level CX and Support Leadership professional with 19 years of experience building global support organizations across SaaS, Fintech, and enterprise technology. He has hired dozens of support and CX leaders across his career and holds ITIL Expert certification across V3 and V4.

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Empty office desks with headsets while remote agents in home windows connect to a central switchboard

How to Move a Help Desk to Remote Work in a Week

Operations

How to Move a Help Desk to Remote Work in a Week Read More »

Fig 24 02 2020 19 56 08

8 Trends that will Drive the Future of Digital Customer Experience in 2020

Customer Experience

8 Trends that will Drive the Future of Digital Customer Experience in 2020 Read More »

Fig 27 01 2020 14 41 09

Understanding How Your Help Desk and NOC Services Connect

Leadership

Understanding How Your Help Desk and NOC Services Connect Read More »

Fig 27 01 2020 01 24 08

Do the Grammys Epitomize True Customer Experience?

Customer Experience

Do the Grammys Epitomize True Customer Experience? Read More »

Fig 26 01 2020 17 13 20

Building a NOC or Outsourcing

Business Planning

Building a NOC or Outsourcing Read More »

Fig 26 01 2020 17 22 15

STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS

Customer Experience

STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS Read More »

Fig 26 01 2020 17 18 17

How to Build a NOC

Incident Management

How to Build a NOC Read More »

Fig 23 03 2020 15 40 14

THE CRUCIAL ROLE OF JOB SATISFACTION

Leadership

THE CRUCIAL ROLE OF JOB SATISFACTION Read More »

Cx Cheat Sheet E1580059397985

Customer Care Cheat Sheet

Customer Experience

Customer Care Cheat Sheet Read More »

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