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Hutch Morzaria

Hutch Morzaria is a Director-level CX and Support Leadership professional with 19 years of experience building global support organizations across SaaS, Fintech, and enterprise technology. He has hired dozens of support and CX leaders across his career and holds ITIL Expert certification across V3 and V4.

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Fig 07 10 2020 19 48 06

Top 5 Customer Experience Blog Posts of September 2020

Uncategorized

Top 5 Customer Experience Blog Posts of September 2020 Read More »

Ai In It2

Trends that Will Change the Way You Do Business

Leadership

Trends that Will Change the Way You Do Business Read More »

Fig 10 09 2020 13 24 26

Top CX Blog Posts August 2020

Customer Experience

Top CX Blog Posts August 2020 Read More »

Fig 17 08 2020 18 38 17

How Angry Customers Can Help Your Business

Customer Experience

How Angry Customers Can Help Your Business Read More »

A person at a laptop by a window at dusk with a shuttered theatre across the street

Searching for a Support Leadership Job When Live Entertainment Shut Down

Leadership

Searching for a Support Leadership Job When Live Entertainment Shut Down Read More »

Fig 17 08 2020 18 51 19

Top 5 CX Blog Posts from July 2020

Leadership

Top 5 CX Blog Posts from July 2020 Read More »

Fig 08 07 2020 18 13 08

Top 5 CX Blog Posts in June 2020

Customer Experience

Top 5 CX Blog Posts in June 2020 Read More »

Fig 18 06 2020 13 51 42

How do you measure First Call Resolution?

Customer Experience

How do you measure First Call Resolution? Read More »

Who Moved My Cheese

Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book

Leadership

Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book Read More »

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