Hutch Morzaria

Hutch Morzaria is a Director-level CX and Support Leadership professional with 19 years of experience building global support organizations across SaaS, Fintech, and enterprise technology. He has hired dozens of support and CX leaders across his career and holds ITIL Expert certification across V3 and V4.

Five video call tiles of colleagues each showing a hobby

Non-Work Activities That Actually Drive Team Engagement

Non-Work Activities That Actually Drive Team Engagement Read More »

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SalesForce vs. HubSpot: A Side-by-Side Comparison

SalesForce vs. HubSpot: A Side-by-Side Comparison Read More »

A manager at a home desk on a video call with a grid of team members

Managing Remote Support Staff: Output, Cadence and Trust

Managing Remote Support Staff: Output, Cadence and Trust Read More »

A team leader on a video call extending a hand toward a screen of colleagues

Keeping a Team Motivated When Everyone Is Scared

Keeping a Team Motivated When Everyone Is Scared Read More »

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The 5 Best CRM Systems in 2020

The 5 Best CRM Systems in 2020 Read More »

A lone worker at a lamp-lit desk in a dark, empty theatre

Reducing a Support Team by 60%: What I Did When Bookings Collapsed

Reducing a Support Team by 60%: What I Did When Bookings Collapsed Read More »

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The 7 Benefits of AI in Customer Service

Customer Experience

The 7 Benefits of AI in Customer Service Read More »

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Can a Call Center Help in a Pandemic?

Can a Call Center Help in a Pandemic? Read More »

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How Chatbots Improve Customer Experience

Customer Experience

How Chatbots Improve Customer Experience Read More »