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Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

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WHAT IS A HELPDESK?

ITIL

WHAT IS A HELPDESK? Read More »

Using LinkedIn

Hiring & Jobs

Using LinkedIn Read More »

MANAGEMENT TRAINING AND SELF IMPROVEMENT

Leadership

MANAGEMENT TRAINING AND SELF IMPROVEMENT Read More »

TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION!

ITIL

TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION! Read More »

SERVICE PORTFOLIO MANAGEMENT

ITIL

SERVICE PORTFOLIO MANAGEMENT Read More »

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

Service Strategy

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE Read More »

MINDMAPPING – DESCRIPTION & TOOLS

Mind map

MINDMAPPING – DESCRIPTION & TOOLS Read More »

TYPE I, II AND III PROVIDERS

ITIL

TYPE I, II AND III PROVIDERS Read More »

THE 4 P’S OF SERVICE STRATEGY

ITIL

THE 4 P’S OF SERVICE STRATEGY Read More »

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