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Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

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Illustrated performance dashboard showing trend analysis, KPI distributions, process control elements, and improved business outcomes.

Measuring Performance

KPI

Measuring Performance Read More »

Telephone Interview

Mastering the Art of the Telephone Interview: Tips to Land Your Dream Job

Hiring & Jobs

Mastering the Art of the Telephone Interview: Tips to Land Your Dream Job Read More »

DETERMINING THE VALUE OF A SERVICE

Service Strategy

DETERMINING THE VALUE OF A SERVICE Read More »

ITIL DEFINITION OF SERVICES

ITIL

ITIL DEFINITION OF SERVICES Read More »

Seamless BRD and Tech Spec Process

SERVICE STRATEGY – AN INTRODUCTION

ITIL

SERVICE STRATEGY – AN INTRODUCTION Read More »

THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE

Leadership

THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE Read More »

SMART goals

The Power of Goals: SMART, OKRs, and Effective Methodologies for Success

Leadership

The Power of Goals: SMART, OKRs, and Effective Methodologies for Success Read More »

QUALITY AND CUSTOMER SERVICE

Quality

QUALITY AND CUSTOMER SERVICE Read More »

MOTIVATION AND THEORIES OF MOTIVATION

Leadership

MOTIVATION AND THEORIES OF MOTIVATION Read More »

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