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Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

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INTERNAL AND EXTERNAL SLA’S

SLA

INTERNAL AND EXTERNAL SLA’S Read More »

MATRIX MANAGEMENT AND PROJECTS

Leadership

MATRIX MANAGEMENT AND PROJECTS Read More »

dmaic cycle test

DMAIC: How to Make a KPI Fix Actually Stick

KPI

DMAIC: How to Make a KPI Fix Actually Stick Read More »

WHAT IS A HELPDESK?

ITIL

WHAT IS A HELPDESK? Read More »

MANAGEMENT TRAINING AND SELF IMPROVEMENT

Leadership

MANAGEMENT TRAINING AND SELF IMPROVEMENT Read More »

TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION!

ITIL

TO SOURCE, OR OUTSOURCE … THAT IS THE QUESTION! Read More »

SERVICE PORTFOLIO MANAGEMENT

ITIL

SERVICE PORTFOLIO MANAGEMENT Read More »

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

Service Strategy

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE Read More »

MINDMAPPING – DESCRIPTION & TOOLS

Mind map

MINDMAPPING – DESCRIPTION & TOOLS Read More »

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