Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

Setting up and Launching a Remote Office

Setting up and Launching a Remote Office Read More »

Cancellation – the final step in a long and drawn out process

Education and Training, Internet

Cancellation – the final step in a long and drawn out process Read More »

Nine Commandments

Nine Commandments Read More »

The 5 Key Requirements of a Successful Project Manager

The 5 Key Requirements of a Successful Project Manager Read More »

CSI & Benchmarking

CSI & Benchmarking Read More »

Help Desk And Noc

THE HELPDESK

THE HELPDESK Read More »

INTERNAL AND EXTERNAL SLA’S

INTERNAL AND EXTERNAL SLA’S Read More »

MATRIX MANAGEMENT AND PROJECTS

MATRIX MANAGEMENT AND PROJECTS Read More »

Illustrated dashboard showing customer experience KPIs including Net Promoter Score, revenue impact, and performance trends to emphasize the importance of measurement.

KPIs AND THE IMPORTANCE OF MEASUREMENT

KPIs AND THE IMPORTANCE OF MEASUREMENT Read More »