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Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

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conceptual illustration merging a modern contact center agent with a powerful, abstract, integrated AI system that subtly mimics a 'Terminator' structure. The image emphasizes human-AI collaboration for customer experience. The agent is in control, guiding the AI which provides complex data for resolution

Is the Terminator our Eventual Fate? AI in the Contact Center

AI

Is the Terminator our Eventual Fate? AI in the Contact Center Read More »

Fig 13 10 2020 19 55 22

How to Land the Perfect Job – Part 3 (LinkedIn)

Hiring & Jobs

How to Land the Perfect Job – Part 3 (LinkedIn) Read More »

How Storytelling Helps in Customer Service

Leadership

How Storytelling Helps in Customer Service Read More »

Fig 13 10 2020 19 53 19

How to Land the Perfect Job – Part 2 (Networking)

Hiring & Jobs

How to Land the Perfect Job – Part 2 (Networking) Read More »

More Six Sigma Basics

Six Sigma

More Six Sigma Basics Read More »

Fig 13 10 2020 19 20 56

How to Land the Perfect Job – Part 1 (Job Boards & Recruiters)

Hiring & Jobs

How to Land the Perfect Job – Part 1 (Job Boards & Recruiters) Read More »

The Basics of Six Sigma

Six Sigma

The Basics of Six Sigma Read More »

ai as a force multiplier in the modern contact center

AI in the Contact Centre: Is It Ready for Prime Time?

AI

AI in the Contact Centre: Is It Ready for Prime Time? Read More »

Why is Everyone Chatting?

millenials

Why is Everyone Chatting? Read More »

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