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Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

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The Basics of Six Sigma

Six Sigma

The Basics of Six Sigma Read More »

ai as a force multiplier in the modern contact center

AI in the Contact Centre: Is It Ready for Prime Time?

AI

AI in the Contact Centre: Is It Ready for Prime Time? Read More »

Why is Everyone Chatting?

millenials

Why is Everyone Chatting? Read More »

Setting up and Launching a Remote Office

Operations

Setting up and Launching a Remote Office Read More »

Cancellation – the final step in a long and drawn out process

Education and Training, Internet

Cancellation – the final step in a long and drawn out process Read More »

Nine Commandments

Leadership

Nine Commandments Read More »

The 5 Key Requirements of a Successful Project Manager

Leadership

The 5 Key Requirements of a Successful Project Manager Read More »

CSI & Benchmarking

ITIL

CSI & Benchmarking Read More »

Help Desk And Noc

THE HELPDESK

Leadership

THE HELPDESK Read More »

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