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Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

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Active Listening

Hiring & Jobs

Active Listening Read More »

Money and Your Team

Money, Morale

Money and Your Team Read More »

When does Customer Service End?

Service

When does Customer Service End? Read More »

Mindmap

Mind Mapping

Tools

Mind Mapping Read More »

The Curse of the “berry”

Morale, SLA, Staff

The Curse of the “berry” Read More »

Irate Customers

Staff, Training

Irate Customers Read More »

What is a Helpdesk?

KPI

What is a Helpdesk? Read More »

Exceptional Customer Service

Tools

Exceptional Customer Service Read More »

Importance of Exceptional Customer Service

Service, Training

Importance of Exceptional Customer Service Read More »

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