Many discussions have come up concerning bosses and leaders. We have seen many people discourage individuals from being bosses and becoming leaders. The question though is, are bosses inherently bad and are leaders inherently good? First, we will look at the definitions of the two words. Who or What is a Boss? A boss can […]
How to be a Good Boss and a Leader Read More »
If you have been following our blog for a while then you might have noticed that I’m a fan of something called ITIL. If you haven’t, then it’s fine as well. We’ll explain it to you in a moment. One of the modules of ITIL is CSI. CSI stands for Continual Service Improvement. If you’re
Why Should You Care About Continual Service Improvement? Read More »
Let’s take a simple example that everyone is familiar with – Email. Email is a fact of life now and many organizations have switched to email as the only way in which they provide support to their customers. However humans are social animals and we are built to make judgments based on visual clues – this is
Some Simple Steps to Improve Customer Experience Read More »
Small business owners, freelancers, and entrepreneurs are probably one of the most overlooked group when it comes to marketing, software management and more. In fact, not many companies aim their customer service or work efficiency products and software towards them because the consensus is that this sector of the private industry cannot pay much. Neither
Top 3 Project Management Software Options for the Small Business Read More »
Positive feedback matters. It makes a difference in employee morale and motivation. As someone in the support and operations area of business, I cannot emphasize this enough. Let’s be honest, it’s easy to complain online if and when services that you expect do not get provided correctly or on time. To be completely frank, with
How Positive Feedback Influences The Bottom Line Read More »
I’ve spoken earlier about OB and how it is used within businesses, but I thought that it might be useful to be a lot more detailed. So, over the course of this year expect regular posts on this topic which you can use in your own learnings. Organizational behaviour can be defined as the study
An Introduction to Organizational Behaviour Read More »
We always have considered leadership and management to be similar things – most people can’t even tell the difference. To them, a leader is a manager, and a manager is a leader hence leadership is management. Practically, we are not far from the truth. Leadership and management are two concepts with quite a range of
How Leadership and Management Differ Read More »
If you want to invest in customer support software such as Freshdesk, you may be wondering if the cost of the software will pay off. It can be tricky to calculate the return on investment (ROI) of your new tools. One of the things you need to consider is if it will bring in revenue.
How Help Desk Software Increases Your Customer Support ROI Read More »
For the success of a business, managing the customer relationship is essential. For any company, the client is seen as a potential resource. Therefore, it is essential to stand out from the competition while responding to your client in a timely and effective manner. As a company, we must not forget that the criteria for
The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful Read More »
