Hutch Morzaria

Hutch Morzaria is a CX and Support Leadership professional with 19 years of experience building and leading support organizations across SaaS, Fintech, and enterprise technology. He has held Director-level roles at Q4 Inc, AudienceView, Johnson Controls, and others, and holds ITIL Expert certification across V3 and V4.

NPS 2BScore

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Customer Experience

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense Read More »

Consumer Trust (Part 2)

Consumer Trust (Part 2) Read More »

Employee Attrition – What Can YOU Do To Reduce It?

Employee Attrition – What Can YOU Do To Reduce It? Read More »

Here’s Seven Great CX Blogs from the Month of August

Here’s Seven Great CX Blogs from the Month of August Read More »

Consumer Trust is at an All Time Low

Consumer Trust is at an All Time Low Read More »

Top Seven Great CX Blogs from May to July ‘18

Top Seven Great CX Blogs from May to July ‘18 Read More »

conceptual illustration merging a modern contact center agent with a powerful, abstract, integrated AI system that subtly mimics a 'Terminator' structure. The image emphasizes human-AI collaboration for customer experience. The agent is in control, guiding the AI which provides complex data for resolution

Is the Terminator our Eventual Fate? AI in the Contact Center

Is the Terminator our Eventual Fate? AI in the Contact Center Read More »

How Storytelling Helps in Customer Service

How Storytelling Helps in Customer Service Read More »

More Six Sigma Basics

More Six Sigma Basics Read More »