A Blueprint for Getting and Keeping Customers
Getting a customer is only part 1. It’s as important to provide regular service to keep them happy and satisfied.
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The Relationship Between Locus of Control and Work Behavior
Locus control is a crucial variable when explaining human behavior in an organization. The measurement of the concept, the nature and the general evidence for the validity of the concept are discussed in this article. People have presented several hypotheses that involved the locus of control in the context of an organization. Evidence from applied
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Management & the Achievement of Objectives
Management is considered to be a universal phenomenon. It is a widely used and popular term. Management is the act of getting people together to work and accomplish desired objects and goals using the available resources effectively and efficiently in an organization. It comprises of organizing, planning, staffing, directing, leading and controlling organizational effort for
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The Best Employee Traits for an Organization
When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit, job fit, conflict resolution, and team productivity in an organization, personality is often a key talking point. Personality is therefore very important in an organization. It makes sense that certain personalities make people more suitable
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MACHIAVELLIANISM IN ORGANIZATIONS
If you want to be a political genius in your workplace you need to understand Machiavellianism and how it can be used for both good and bad purposes.
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Quality, Productivity, and Striking the Right Balance
Many businesses are only focused on the bottom line. The good ones that are growing however realize that quality vs productivity are key metrics
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Separating Hype from Reality: Exploring AI in IT Service Management
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen that the complexity of these issues has also increased to a significant
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Developing and Understanding Organizational Culture
Managers and HR professionals must have a thorough understanding of what organizational culture is. They also need to understand what their specific organizational culture is. The culture of an organization is based on values that are derived from assumptions about the following. Culture is an undefined aspect of organizations. It is a nebulous concept. There
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How Can Organizations Use Information About Introversion And Extroversion?
Introversion and Extroversion plays an important role in understanding human personalities. Introversion is the lack or apparent lack of interest in other people and instead focussing in one’s mental self. Introverted people tend to be reserved and shy and prefer alone time to group time. An introvert focuses their energy on reflection and tends to
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