Products and services are simply commodities now. There are probably hundreds of companies around the world that can offer what you are offering. I’m sorry to surprise you, but in this, you are not that unique. However, the way you service your customers can change how they perceive you. This is where customer experience matters. […]
8 Trends that will Drive the Future of Digital Customer Experience in 2020 Read More »
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect current market trends and information. Perhaps, there is no other obstacle that causes more concern to managed services providers than how they are going to manage, monitor and provide services to their clients. For companies
Understanding How Your Help Desk and NOC Services Connect Read More »
I’m not a huge fan of modern music to be 100% honest. I’m still stuck in the 80’s and 90’s when it comes to my favorite songs. So you’d probably be surprised that I’m commenting on the “The Grammys – the biggest show in music!” Well, let’s just say that I have a daughter who’s
Do the Grammys Epitomize True Customer Experience? Read More »
This post was initially published on CX Expert. It has been updated and revised based on current technology and changing business requirements. Regardless of which side of the issue you are, there are a few people who would dispute the fact that the managed services model of facilities offers the most control and security for
Building a NOC or Outsourcing Read More »
This post was originally published on CX Expert. It has been updated to reflect current market trends and new research. What do you understand by customer experience? My understanding of customer experience is the customer’s cumulative attitude and feelings towards the interactions and quality of services provided by the supplier or the supplier’s employees. Customer
STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS Read More »
This post was initially published on CX Expert. It has been updated and refreshed before being republished here. A network operations center (NOC) is the central point of monitoring for your network. It helps to ensure uptime in your business. NOCs are not limited to networks. They can provide visibility into systems management, virtualized infrastructure,
How to Build a NOC Read More »
There are many ways that job satisfaction affects the productivity of a company. Companies and organizations with more job satisfaction among their ranks will tend to have a higher production rate compared to companies with lesser rates of job satisfaction. An organization can ensure job satisfaction in various ways depending on the set regulation and
THE CRUCIAL ROLE OF JOB SATISFACTION Read More »
May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised a follow-up if something related happens again. It didn’t take much longer to happen. Another hard drive of mine failed last month, and I had to submit an RMA request
Customer Care Cheat Sheet Read More »
As we have already seen in our previous articles, human behavior affects organizational growth. In this article, we are going to talk about what I’ve learned about how emotions affect human behavior. There are different types of emotions that can influence the way we live and talk to others. Sometimes, it may seem like these
The Different Types of Emotions and how They Impact Human Behavior Read More »
