Organizational Behaviour (OB) is a study of people. While this could be likened to the famous Pavlov and his experiments with dogs, in this case, the study is specifically around the attitudes and performance of people in organizations. OB tries to analyze how the work performed contributes to the effectiveness of a business and it […]
Organizational Behaviour vs Organizational Theory Read More »
Regardless of if you spell it Behavior or Behaviour, Managers need to understand what makes their teams “tick”. With the internet continually forcing businesses globally to become ever more innovative with little to no increase in resources or budgets, it’s essential that companies embrace this challenge if they want to survive. Over the course of
Why Managers Need To Understand Organizational Behavior Read More »
Employees usually come and go and at some point, you can expect to lose a few workers. The service sector is notorious for high employee turnover at 30% with the average for all industries standing at 13%. Millennials are also partly responsible for the increased employee turnover since they are more likely to switch jobs
Employee Attrition – What Can YOU Do To Reduce It? Read More »
Agents as the Organization’s Ears and Voice Call center representatives play the vital role of being the ears of the organization. Most customers find filling formal surveys and questionnaires to be too cumbersome and a lot of feedback is left uncollected. However, customers give out titbits of information during phone conversations which can be eye-opening
How Storytelling Helps in Customer Service Read More »
Goals are essential tools for driving behavior and helping organizations achieve desired outcomes. However, to be truly effective, goals must be clearly stated, well-defined, and aligned with broader organizational objectives. When thoughtfully designed and rigorously tracked, goals not only increase motivation and performance but also provide clarity regarding job expectations. Why Well-Defined Goals Matter Poorly
The Power of Goals: SMART, OKRs, and Effective Methodologies for Success Read More »
Motivating staff for the best performance possible is a matter of finding the right drivers that interest them and reinforcing those drivers while providing negative reinforcement on other, unwanted behaviors. There are two main types of theories to motivate employees – the content theory (motivation is internally based on employee needs and wants) and process theory (external
MOTIVATION AND THEORIES OF MOTIVATION Read More »
The General Adaptation Syndrome (GAS) is a model that describes the body’s response to stress. It consists of three stages Impact of Stress on Work Performance Employees experiencing negative stress (distress) often show signs of decreased performance at work. In the alarm and resistance stages, this might manifest as inattentiveness, carelessness, and increased errors. As
STRESS AND BURNOUT Read More »
Stress on the job is an unfortunate fact of life and probably something that is here to stay until the inevitable robot uprising (probably another cause for stress to be honest) but controlling our reactions to the stress we experience on the job is a crucial component of work–life satisfaction. Some common strategies for reducing
STRESS AND WELLBEING Read More »
The Social Science of Organizational Behavior (OB) Organizational Behavior (OB) is a social science focused on understanding human interactions, processes, and dynamics within a workplace setting. Unlike hard sciences such as Physics and Chemistry, OB delves into the intricacies of human behavior, relationships, and how these influence organizational effectiveness. It examines how various factors, including
ORGANIZATIONAL BEHAVIOR AND ITS RELATIONSHIP TO MANAGEMENT Read More »
This is an interesting question that delves into the dynamics of employee motivation and workplace culture. Should employees receive additional rewards for fulfilling the basic requirement of their job—showing up? After all, they are being paid to do so anyway. The answer, however, isn’t a straightforward yes or no. Instead, it depends on several factors,
Should You Reward Employees for Simply Showing Up to Work? Read More »
