Author: Hutch Morzaria

I am an ITIL Advocate and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
Stress and Burnout
 1 Comment on STRESS AND BURNOUT

STRESS AND BURNOUT

 1 Comment on STRESS AND WELLBEING

STRESS AND WELLBEING

Organizational Behavior
 2 Comments on ORGANIZATIONAL BEHAVIOR AND ITS RELATIONSHIP TO MANAGEMENT

ORGANIZATIONAL BEHAVIOR AND ITS RELATIONSHIP TO MANAGEMENT

 3 Comments on The Difference Between Incident Managment and Problem Management

The Difference Between Incident Managment and Problem Management

 0 Comment on Technical Support and Tiered Support Levels

Technical Support and Tiered Support Levels

 0 Comment on What is PRINCE2

What is PRINCE2

 2 Comments on Why Is Training Important?

Why Is Training Important?

 0 Comment on Some Resume Essentials

Some Resume Essentials

 0 Comment on Managing in a Matrix Structure

Managing in a Matrix Structure

 1 Comment on Myers-Briggs Preferences

Myers-Briggs Preferences

 0 Comment on Six Sigma and Process Improvement

Six Sigma and Process Improvement

 2 Comments on The Voice of the Customer

The Voice of the Customer

 0 Comment on Managing Technical Teams

Managing Technical Teams

 1 Comment on Why Do Customers Matter?

Why Do Customers Matter?

 0 Comment on Conducting an effective Job Search

Conducting an effective Job Search

 3 Comments on Do you know what they are thinking?

Do you know what they are thinking?

 0 Comment on The Fallacy of Price

The Fallacy of Price

 1 Comment on Using an IVR effectively

Using an IVR effectively

 1 Comment on Using LinkedIn to find a job

Using LinkedIn to find a job

 0 Comment on Using LinkedIn effectively

Using LinkedIn effectively