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Hutch Morzaria

Hutch Morzaria is a Director-level CX and Support Leadership professional with 19 years of experience building global support organizations across SaaS, Fintech, and enterprise technology. He has hired dozens of support and CX leaders across his career and holds ITIL Expert certification across V3 and V4.

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Managing in a Matrix Structure

Leadership

Managing in a Matrix Structure Read More »

Myers-Briggs Preferences

Leadership

Myers-Briggs Preferences Read More »

Six Sigma and Process Improvement

Six Sigma

Six Sigma and Process Improvement Read More »

Feedback2

The Voice of the Customer

Leadership

The Voice of the Customer Read More »

Managing Technical Teams

Leadership

Managing Technical Teams Read More »

Why Do Customers Matter?

Uncategorized

Why Do Customers Matter? Read More »

Do you know what they are thinking?

Customer Experience

Do you know what they are thinking? Read More »

The Fallacy of Price

Business Planning

The Fallacy of Price Read More »

Using an IVR effectively

Tools

Using an IVR effectively Read More »

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