An old business axiom says: You can’t control what you don’t measure As a result, nearly everything in business is measured, tracked, monitored, analyzed, and benchmarked. To flip this on its head a little bit though … should you measure what you can control or rather what is outside of your control? While it is […]
Choosing What to Measure Read More »
This is an interesting question that delves into the dynamics of employee motivation and workplace culture. Should employees receive additional rewards for fulfilling the basic requirement of their job—showing up? After all, they are being paid to do so anyway. The answer, however, isn’t a straightforward yes or no. Instead, it depends on several factors,
Should You Reward Employees for Simply Showing Up to Work? Read More »
Discover proven job search strategies from CV formatting to networking tactics. Learn how to target suitable roles, craft standout applications, ace interviews, and maintain momentum throughout your job hunt for career success.
Treat Your Job Search – Like a Job! Read More »
Choosing your customer – if you had a choice, would you pick a satisfied customer or a happy customer? Well, first you need to understand the difference between these. Neither of them are unhappy with you, your product or service so what differentiates them? What is a satisfied customer? You could say that they that
Happy Customers vs. Satisfied Customers Read More »
OK – its great to have friends at work. In fact I think its a necessity – there are very few of us who would do this (or any) job for no pay and as such work is just that … its work. If it was easy and always fun it would be called PLAY.
Leadership on the Front Line Read More »
Time Management is generally assumed to refer to the development of processes and tools that increase productivity and efficiency. However, this does not always have to be the case. Good time management is about knowing what to do and when. The first step in this process is determining what your end goal is – what
Time Management 101 Read More »
Why do you measure performance? Well probably the simplest and most common phrase (that I have mangled, but) that you might have already heard is “you can’t fix what you don’t know” or “you can’t manage what you don’t measure” or even “what you measure gets done“. While these are all true in their own
Measuring Performance Read More »
Lets assume that you have the perfect product. One that everyone needs. You’ve priced it right and everyone in the world can afford it. It works without errors and flaws and doesn’t break and is extremely simple to use (while a smartphone is simple to use – its not necessarily cheap so finding that magic
The “Right” Customer Read More »
Why do we measure organizational performance? The first answers that pop into your head might be: You can’t manage what you don’t measure What you measure gets done We have to be accountable They have to be held accountable They told us to (I always like that one!) Now what do you do if/when you
Dealing with Low Performers & Performance Issues Read More »
