Having a tech support scorecard can help you improve your overall team efficiency and effectiveness and can also directly contribute to customer experience.
Why Your Company Needs a Tech Support Scorecard Read More »
Organizations need to have a disaster recovery plan to help them address and respond to issues in a timely manner during an outage
What is a Disaster Recovery Plan and why Does Your Organization Need One? Read More »
Having the right CX metrics in place is essential in managing your team and providing your customers with the experience they are craving.
The Metrics You Need To Use To Produce Good CX Read More »
The world witnessed a paradigm shift in reliance of the global economy on emerging technology due to the COVID-19 pandemic. Imagine people sitting at home hoping if they could purchase something they need but the local markets are closed. Businesses that served people well during the past few months are going to make the most
Trends that Will Change the Way You Do Business Read More »
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog posts available on the internet. In the quarantine edition of this article, I will entertain you with successful customer experiences stories and the strategies appointed by major companies to modernize and overhaul their online customer
Top 5 CX Blog Posts from July 2020 Read More »
Who Moved My Cheese? A Review and Analysis of an Amazing Little Book – Change is inevitable. Anticipate it, adapt to it, learn to embrace and enjoy it.
Who Moved My Cheese? – A Review and Analysis of an Amazing Little Book Read More »
It’s important to understand not only the clients that are bringing you money, but also the ones that are not. Just as importantly try to understand what they are costing you!
This post about the Help Desk and NOC was initially published on CX Expert. It has been updated to reflect current market trends and information. Perhaps, there is no other obstacle that causes more concern to managed services providers than how they are going to manage, monitor and provide services to their clients. For companies
Understanding How Your Help Desk and NOC Services Connect Read More »
There are many ways that job satisfaction affects the productivity of a company. Companies and organizations with more job satisfaction among their ranks will tend to have a higher production rate compared to companies with lesser rates of job satisfaction. An organization can ensure job satisfaction in various ways depending on the set regulation and
THE CRUCIAL ROLE OF JOB SATISFACTION Read More »
