Support Is Not a Cost Center — But Pretending It Isn’t Gets You Defunded Business Planning, Leadership Support Is Not a Cost Center — But Pretending It Isn’t Gets You Defunded Read More »
Your Calendar Is the Problem, Not Your Employee Leadership Your Calendar Is the Problem, Not Your Employee Read More »
I Went for a Haircut. Got Into a Leadership Conversation Leadership I Went for a Haircut. Got Into a Leadership Conversation Read More »
How to Land a CX or Support Leadership Role (From Someone Who’s Hired For Them) Hiring & Jobs, Leadership How to Land a CX or Support Leadership Role (From Someone Who’s Hired For Them) Read More »
What 19 Years of Support Leadership Actually Taught Me Leadership What 19 Years of Support Leadership Actually Taught Me Read More »
Beyond the Price Tag: Why Discounting Rarely Delivers Long-Term Success Leadership Beyond the Price Tag: Why Discounting Rarely Delivers Long-Term Success Read More »
The Mantra of Exceptional Service: Lessons from the Front Line Customer Experience, Leadership The Mantra of Exceptional Service: Lessons from the Front Line Read More »
Navigating the Tightrope of Leading Technical Teams: A CX Expert’s Playbook for Success Leadership Navigating the Tightrope of Leading Technical Teams: A CX Expert’s Playbook for Success Read More »
Bridging the Gap: Implementing a Seamless BRD and Tech Spec Process Leadership Bridging the Gap: Implementing a Seamless BRD and Tech Spec Process Read More »
