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Category: Customer Experience

 2 Comments on The Voice of the Customer

The Voice of the Customer

 0 Comment on Managing Technical Teams

Managing Technical Teams

 1 Comment on Why Do Customers Matter?

Why Do Customers Matter?

 3 Comments on Do you know what they are thinking?

Do you know what they are thinking?

 0 Comment on The Fallacy of Price

The Fallacy of Price

 7 Comments on Happy Customers vs. Satisfied Customers

Happy Customers vs. Satisfied Customers

 1 Comment on The “Right” Customer

The “Right” Customer

 1 Comment on The 80/20 Rule

The 80/20 Rule

 0 Comment on What do you do when your Company is constantly having Outages?

What do you do when your Company is constantly having Outages?

 0 Comment on When does Customer Service End?

When does Customer Service End?

 4 Comments on Irate Customers

Irate Customers

 1 Comment on Exceptional Customer Service

Exceptional Customer Service

 0 Comment on Importance of Exceptional Customer Service

Importance of Exceptional Customer Service

 2 Comments on Communication and Customer Service

Communication and Customer Service

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