Top CX Posts November 2020
There were a lot of good posts in relation to CX that were shared in November. Here is our list of the top 5 CX posts that are worth reading
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Customer Experience
Why B2B Customer Support Matters
Companies cannot afford to ignore B2B customer support if they expect to retain clients and continue to grow their business.
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Top 5 Customer Experience Blog Posts from October 2020
I solemnly welcome you all back again to our quarantine edition of the best Customer Experience (CX) blog posts. Though it is deeply saddening to see how rampant the pandemic is around the world, you will certainly be amazed at the strategic planning of organizations that continue to focus on offering exceptional customer service. If
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Top 5 Customer Experience Blog Posts of September 2020
Let’s mark tick on another month’s top cx blog posts’ review! We last discussed and evaluated the most interesting customer experiences posts of August 2020. But our September reads were also quite riveting and intriguing. The insights and expert advice shared by professionals on how to offer an impeccable customer experience, especially in times where
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Top CX Blog Posts August 2020
The whole COVOD-19 situation has really impacted people’s businesses and their personal lives. It has been months now that we have been talking about the paradigm shift that was experienced by the customer services in terms of conforming to the protocols of surviving in a global pandemic. But it is awe-inspiring to witness how amazingly
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How Angry Customers Can Help Your Business
A successfully run business and unhappy clients are inherently indivisible. This may shock you but if there are several complaints piled up at your customer services’ desks, then this may just be a fortunate stroke of serendipity for you! Everything has its pros and cons and angry customers can help your business if you are
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Top 5 CX Blog Posts from July 2020
So here we are again; in the middle of a new month, ready to evaluate the best customer service blog posts available on the internet. In the quarantine edition of this article, I will entertain you with successful customer experiences stories and the strategies appointed by major companies to modernize and overhaul their online customer
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Top 5 CX Blog Posts in June 2020
Let’s continue where we left off from the last time; appraising the best customer service posts available on the web. In this series, I will share with you my Top 5 CX Blog Posts which include all the best customer service, customer success, and customer experiences stories I can find. I will not be following
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How do you measure First Call Resolution?
Understanding the right KPIs within a call center is critical to success. One of the most well known technical call center KPIs is First Call Resolution (FCR).
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The 7 Benefits of AI in Customer Service
Artificial Intelligence (AI) has been around for a while in the realm of SciFi. However, we are seeing it more and more in the world of business. Shown as a negative in the Terminator franchise, it does also have some very positive connotations. As we keep adding more and more features to AI technology, its
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