Author: Hutch Morzaria

I am an ITIL Advocate and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
 1 Comment on How Help Desk Software Increases Your Customer Support ROI

How Help Desk Software Increases Your Customer Support ROI

 1 Comment on The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

The Top 3 CRM Software Packages You Need to Consider if You Want to be Successful

 0 Comment on DIDs and SIP Trunking for Dummies

DIDs and SIP Trunking for Dummies

 0 Comment on Management and Technical Problem Solving

Management and Technical Problem Solving

 2 Comments on What is Customer Journey Mapping and Why is it Important?

What is Customer Journey Mapping and Why is it Important?

 4 Comments on The Impact To Your Business of “Unplanned Work”

The Impact To Your Business of “Unplanned Work”

 1 Comment on How To Align Your Customer Service With Your Company’s Values

How To Align Your Customer Service With Your Company’s Values

 0 Comment on Beyond Imagination – The Real-Life Cases of IoT Security and Failures

Beyond Imagination – The Real-Life Cases of IoT Security and Failures

 0 Comment on WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

WHAT IS THE HARDEST THING ABOUT RUNNING A CALL CENTER?

 2 Comments on Top CX Posts of 2018

Top CX Posts of 2018

 2 Comments on How to Maintain A Good Customer Experience

How to Maintain A Good Customer Experience

 1 Comment on Why Does the Right CRM Make a Difference

Why Does the Right CRM Make a Difference

 1 Comment on How to Land the Perfect Job – Part 5 (Interviewing)

How to Land the Perfect Job – Part 5 (Interviewing)

 1 Comment on ITIL Service Catalogs

ITIL Service Catalogs

 0 Comment on Dispelling Misconceptions – What we Think we Know About IoT and Security

Dispelling Misconceptions – What we Think we Know About IoT and Security

 0 Comment on Management and Problem Solving: A Core Function of Leadership

Management and Problem Solving: A Core Function of Leadership

 1 Comment on Organizational Behaviour vs Organizational Theory

Organizational Behaviour vs Organizational Theory

 3 Comments on Why Managers Need To Understand Organizational Behavior

Why Managers Need To Understand Organizational Behavior

 3 Comments on Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

Understanding NPS, How It Works & Whether it’s a Measurement that Makes Sense

 0 Comment on Consumer Trust (Part 2)

Consumer Trust (Part 2)