Author: Hutch Morzaria

I am an ITIL Advocate and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
 2 Comments on The Growing Usage of Artificial Intelligence in Customer Service

The Growing Usage of Artificial Intelligence in Customer Service

 2 Comments on The Difference Between Customer Experience and Customer Feedback

The Difference Between Customer Experience and Customer Feedback

 0 Comment on The Six Secrets of High Performing Leaders

The Six Secrets of High Performing Leaders

 1 Comment on The Impact of Customer Experience and Omnichannel

The Impact of Customer Experience and Omnichannel

Making Sense out of Irrational Behavior
 0 Comment on Making Sense out of Irrational Behavior

Making Sense out of Irrational Behavior

 0 Comment on How to Take Care of Your Company’s Most Valuable Assets

How to Take Care of Your Company’s Most Valuable Assets

 4 Comments on Do Employees Believe in Core Values?

Do Employees Believe in Core Values?

 0 Comment on Why You Need CSI in Your Business

Why You Need CSI in Your Business

 1 Comment on The Nine Strategies of an Effective Leader

The Nine Strategies of an Effective Leader

 0 Comment on Guidelines to Decision Making and Problem-solving in an Organization

Guidelines to Decision Making and Problem-solving in an Organization

 0 Comment on Understanding the Relationship Between Management and Organizational Behavior

Understanding the Relationship Between Management and Organizational Behavior

 2 Comments on 10 First Steps to Improve Customer Experience

10 First Steps to Improve Customer Experience

 2 Comments on The Role of Managers in Organizations

The Role of Managers in Organizations

 2 Comments on What is ITIL CSI?

What is ITIL CSI?

 1 Comment on Why Managers Need To Understand Organizational Behavior

Why Managers Need To Understand Organizational Behavior

 2 Comments on How to be a Good Boss and a Leader

How to be a Good Boss and a Leader

 1 Comment on Why Should You Care About Continual Service Improvement?

Why Should You Care About Continual Service Improvement?

 5 Comments on Some Simple Steps to Improve Customer Experience

Some Simple Steps to Improve Customer Experience

 1 Comment on Top 3 Project Management Software Options for the Small Business

Top 3 Project Management Software Options for the Small Business

 0 Comment on How Positive Feedback Influences The Bottom Line

How Positive Feedback Influences The Bottom Line