Author: Hutch Morzaria

I am an ITIL Advocate and extremely passionate about customer service, customer experience, best practices and process improvement. I have led support, service, help desk and IT teams as well as quality and call center teams in Canada and the UK. I know how to motivate my teams to ensure that they are putting the customer first.
 0 Comment on Building a NOC or Outsourcing

Building a NOC or Outsourcing

 1 Comment on STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS

STOP PLACING THE BURDEN FOR GOOD CX ON YOUR CUSTOMERS

 0 Comment on How to Build a NOC

How to Build a NOC

 0 Comment on THE CRUCIAL ROLE OF JOB SATISFACTION

THE CRUCIAL ROLE OF JOB SATISFACTION

 3 Comments on Customer Care Cheat Sheet

Customer Care Cheat Sheet

 0 Comment on The Different Types of Emotions and how They Impact Human Behavior

The Different Types of Emotions and how They Impact Human Behavior

 1 Comment on A Blueprint for Getting and Keeping Customers

A Blueprint for Getting and Keeping Customers

 0 Comment on The Relationship Between Locus of Control and Work Behavior

The Relationship Between Locus of Control and Work Behavior

 0 Comment on Management & the Achievement of Objectives

Management & the Achievement of Objectives

 0 Comment on The Best Employee Traits for an Organization

The Best Employee Traits for an Organization

 1 Comment on MACHIAVELLIANISM IN ORGANIZATIONS

MACHIAVELLIANISM IN ORGANIZATIONS

 0 Comment on Quality, Productivity, and Striking the Right Balance

Quality, Productivity, and Striking the Right Balance

 0 Comment on Separating Hype from Reality: Exploring AI in IT Service Management

Separating Hype from Reality: Exploring AI in IT Service Management

 0 Comment on Developing and Understanding Organizational Culture

Developing and Understanding Organizational Culture

 0 Comment on How Can Organizations Use Information About Introversion And Extroversion?

How Can Organizations Use Information About Introversion And Extroversion?

 0 Comment on How AI will Transform IT Service Management

How AI will Transform IT Service Management

 3 Comments on Is Remote Working A Fad Or Is It Here To Stay?

Is Remote Working A Fad Or Is It Here To Stay?

Employee Needs
 1 Comment on Employee Needs and Organizational Productivity

Employee Needs and Organizational Productivity

 2 Comments on The Growing Usage of Artificial Intelligence in Customer Service

The Growing Usage of Artificial Intelligence in Customer Service

 2 Comments on The Difference Between Customer Experience and Customer Feedback

The Difference Between Customer Experience and Customer Feedback