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Hutch Morzaria

Hutch Morzaria is a Director-level CX and Support Leadership professional with 19 years of experience building global support organizations across SaaS, Fintech, and enterprise technology. He has hired dozens of support and CX leaders across his career and holds ITIL Expert certification across V3 and V4.

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8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE

Service Strategy

8 RULES OF GOOD CUSTOMER SERVICE & 8 STEPS TO DEFINE A SERVICE Read More »

Woman in a headset studying a hand-drawn mind map at her desk

Mind Mapping for ITIL and Support Teams

Operations

Mind Mapping for ITIL and Support Teams Read More »

TYPE I, II AND III PROVIDERS

ITIL

TYPE I, II AND III PROVIDERS Read More »

THE 4 P’S OF SERVICE STRATEGY

ITIL

THE 4 P’S OF SERVICE STRATEGY Read More »

Illustrated performance dashboard showing trend analysis, KPI distributions, process control elements, and improved business outcomes.

Measuring Performance

KPI

Measuring Performance Read More »

DETERMINING THE VALUE OF A SERVICE

Service Strategy

DETERMINING THE VALUE OF A SERVICE Read More »

ITIL DEFINITION OF SERVICES

ITIL

ITIL DEFINITION OF SERVICES Read More »

Seamless BRD and Tech Spec Process

SERVICE STRATEGY – AN INTRODUCTION

ITIL

SERVICE STRATEGY – AN INTRODUCTION Read More »

THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE

Leadership

THE UPS AND DOWNS OF PERFORMANCE MANAGMENT – USING A BELL CURVE Read More »

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