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Hutch Morzaria

Hutch Morzaria is a Director-level CX and Support Leadership professional with 19 years of experience building global support organizations across SaaS, Fintech, and enterprise technology. He has hired dozens of support and CX leaders across his career and holds ITIL Expert certification across V3 and V4.

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The Basics of Six Sigma

Six Sigma

The Basics of Six Sigma Read More »

ai as a force multiplier in the modern contact center

AI in the Contact Centre: Is It Ready for Prime Time?

AI

AI in the Contact Centre: Is It Ready for Prime Time? Read More »

Why is Everyone Chatting?

millenials

Why is Everyone Chatting? Read More »

Setting up and Launching a Remote Office

Operations

Setting up and Launching a Remote Office Read More »

Cancellation – the final step in a long and drawn out process

Education and Training, Internet

Cancellation – the final step in a long and drawn out process Read More »

Nine Commandments

Leadership

Nine Commandments Read More »

The 5 Key Requirements of a Successful Project Manager

Leadership

The 5 Key Requirements of a Successful Project Manager Read More »

CSI & Benchmarking

ITIL

CSI & Benchmarking Read More »

A person at a whiteboard checks a green gauge while a magnifying glass reveals tangled wires behind it

When Your KPI Passes the Test and Fails the Customer

KPI

When Your KPI Passes the Test and Fails the Customer Read More »

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