May 2019 was the time I last vented my frustration online about a horrible Hard Disk replacement experience I had been through. I also promised a follow-up if something related happens again. It didn’t take much longer to happen. Another hard drive of mine failed last month, and I had to submit an RMA request […]
Customer Care Cheat Sheet Read More »
As we have already seen in our previous articles, human behavior affects organizational growth. In this article, we are going to talk about what I’ve learned about how emotions affect human behavior. There are different types of emotions that can influence the way we live and talk to others. Sometimes, it may seem like these
The Different Types of Emotions and how They Impact Human Behavior Read More »
Getting a customer is only part 1. It’s as important to provide regular service to keep them happy and satisfied.
A Blueprint for Getting and Keeping Customers Read More »
Locus control is a crucial variable when explaining human behavior in an organization. The measurement of the concept, the nature and the general evidence for the validity of the concept are discussed in this article. People have presented several hypotheses that involved the locus of control in the context of an organization. Evidence from applied
The Relationship Between Locus of Control and Work Behavior Read More »
Management is considered to be a universal phenomenon. It is a widely used and popular term. Management is the act of getting people together to work and accomplish desired objects and goals using the available resources effectively and efficiently in an organization. It comprises of organizing, planning, staffing, directing, leading and controlling organizational effort for
Management & the Achievement of Objectives Read More »
When talking about human resources management, it is highly likely to talk about personality. Whenever we talk about cultural fit, job fit, conflict resolution, and team productivity in an organization, personality is often a key talking point. Personality is therefore very important in an organization. It makes sense that certain personalities make people more suitable
The Best Employee Traits for an Organization Read More »
If you want to be a political genius in your workplace you need to understand Machiavellianism and how it can be used for both good and bad purposes.
MACHIAVELLIANISM IN ORGANIZATIONS Read More »
Many businesses are only focused on the bottom line. The good ones that are growing however realize that quality vs productivity are key metrics
Quality, Productivity, and Striking the Right Balance Read More »
IT service teams have been under continuous pressure about two matters for quite some time now. On the one hand, they must to do more with less. On the other, they need to deliver superior customer service and reduce downtime. We have seen that the complexity of these issues has also increased to a significant
Separating Hype from Reality: Exploring AI in IT Service Management Read More »
